Senior Technical Support Engineer, Chainguard
India Coverage
+ Equity/Stock options
More information about location
Software supply chain security company
Open for applications
Software supply chain security company
21-100 employees
Open for applications
+ Equity/Stock options
More information about location
21-100 employees
Company mission
To make the software supply chain secure by default.
Role
Who you are
- You are an experienced enterprise software support professional with a high technical aptitude and a passion for highly complex technical problem solving
- You love to resolve complex technical challenges for customers and use your in-depth knowledge gained through these challenges to improve the customer experience
- You must be a curious individual who is continuously learning, has a strong intellectual drive for excellence, and has the desire to develop solutions to complex problems
- Minimum of a bachelor's degree (STEM field preferred), or equivalent work experience
- 5+ years of experience supporting enterprise customers in a highly technical support role
- Strong experience, and passion for, providing a superior customer experience via thoughtful and excellent written and verbal communication
- Ability to collaborate effectively with cross functional engineering teams and business partners
- Must have hands-on experience with CI/CD concepts, Docker, Kubernetes, GitHub, and Terraform
- Bonus points include interest or experience in modern security frameworks and protocols, software supply chain security, and vulnerability scanning
- Startup experience preferred
What the job involves
- As a Senior Technical Support Engineer, you will be part of the Customer Success organization at Chainguard, working directly with our customers and collaborating closely across multiple cross functional teams
- Take ownership of incoming customer issues by triaging, investigating, managing, and resolving complex issues and requests related to Chainguard Images
- Escalate issues to the Engineering team as needed
- Provide timely communication to customers, maintaining prescribed SLAs
- Communicate progress of issues and fixes to both technical and non-technical users
- Use your problem solving and creativity to derive solutions for customers
- Document detailed investigations of new issues
- Prioritize customer cases in your own queue
- Drive communication standards for technically complex issues while maintaining a customer obsessed mindset
- Raise issues, bugs, and feature requests to the engineering and product teams
- Effectively manage customers and internal stakeholders to proactively drive issues to resolution
- Drive requirements for supporting the product along with the wider Go-to-market (GTM) teams
- Regularly create and manage Knowledge Base content
- Proactively seek out learning opportunities and challenges
- Be a team player - collaborating, teaching, and learning across several different cross functional groups
- Eventually, participate in an on-call rotation for after hours, holiday, and weekend support coverage
- Must be able to cover India business hours (9:30am - 5:30pm IST)
Our take
Developers rely on open source code and apps in their day to day work, but when the provenance of the code is unknown this creates potential weaknesses that cybercriminals can exploit. Chainguard exists to build security into the coding supply chain by making it possible for companies to enforce security policies based on auditable signatures baked into the code, and by providing a security-first set of container images with no known vulnerabilities for cloud app developers.
In the wake of huge cyber attacks like the Log4j vulnerability and Solarwinds breach, software supply chain security has been an area of major focus for startups hoping to solve problems in this sector. However, most of these focus on scanning and detection of threats. Chainguard's approach comes from the other end of the process, focusing on building security into the software itself.
Built by former Google engineers, Chainguard is aware of the existing workload (and oversized toolkit) of software developers and so is designed to be easily installed and to integrate with existing automation systems like Terraform.
Chainguard completed a Series A funding round led by Sequoia Capital in mid-2022. It is using this funding to develop its product and hire additional talent. It is also investing in open-source projects aligned with its mission and establishing a free education program to teach developers about supply chain security.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
55% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2024
$140m
SERIES C
Nov 2023
$61m
SERIES B
Total funding: $256m
Company benefits
- Equity/stock options
- Unlimited PTO
- Remote work with flexible coworking and team meetup opportunities
- Home office and internet stipend
- 100% health/dental/vision insurance coverage for you and your family
Company values
- Fun. Everything goes easier when we’re having fun! We do serious work, but we try not to take ourselves too seriously
- We have a Bias for Action. We’re a startup and we need to move fast. Speed is our friend!
- We are Customer Obsessed. We intently listen to their needs and value their feedback
- Open Source Excellence is key. OSS is a component of every software supply chain, and OSS is required to improve supply chain security
- Trust and Reputation. This one has two parts! We’re a security company, and our reputation is critical. Also, we hire great team members and trust them to do their work. We’re transparent with data, news, and decisions, to empower our team members to make the correct decisions
Company HQ
Everest, Kirkland, WA
Articles
Leadership
Dan Lorenc
(Co-founder & CEO)Before co-founding Chainguard was a Software Engineer at Google, Disqus and Microsoft.
Kim Lewandowski
(Co-founder & Head of Product)Prior to co-founding Chainguard was a Product Manager with Google. Before that was the Head of Product & Engineering at Brit + Co and the founder of Spotwag.
Matthew Moore
(Co-founder & CTO)Was a Software Engineer at VMware, Google and Microsoft.
Ville Aikas
(Co-founder)Was a Senior Staff Engineer at VMware and a Software Engineer for Google and the University of Washingtom. Was previously Owner at VA Systems.
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