• 5+ years of Enterprise level Pre-Sales Engineering (or similar) experience within SaaS environment
• Proven experience in Agile frameworks (e.g., Scrum, Kanban)
• Experience working in cross-functional teams and understanding Agile team roles and responsibilities
• Analytical mindset with a focus on data-driven decision making and strong problem-solving skills as well as a passion for technology
• Strong knowledge of software development lifecycle (SDLC) and Agile practices
• Familiarity with tools and platforms commonly used in Agile environments (e.g., Jira, Confluence, Azure DevOps)
• Experience with Agile coaching or training
• Ability to management multiple engagements simultaneously
• Exceptional communication and presentation skills, including technical and business concepts
• Exceptional communication and presentation skills, including technical and business concepts associated with strategy, application, project, program and portfolio management
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow ecosystem
• A strong understanding of the PPM market and Project Management related business processes
• Familiarity with specific industries including understanding of regulatory and compliance requirements for companies operating in (Technology, Media, Telecommunications)

Desirable

• Create and contribute to sales campaigns focused on Strategic Portfolio Management (SPM) by providing product and industry insight
• Serve as a thought leader on Strategic Portfolio Management (SPM) product suite for ServiceNow
• Collaborate closely with sales teams to identify potential technical champions within client organizations and develop strategies to engage and nurture these individuals
• Provide technical guidance, training, and support to empower champions in advocating for our solutions
• Drive initiatives to cultivate a network of enthusiastic advocates who promote our products/services within their organizations, ultimately enhancing client satisfaction and driving business growth
• Solve problems and demonstrate value by architecting customer solutions
• Establish and maintain strong alignment with Product Management and Engineering teams (“the BU”) to provide and advocate for product enhancements, break-fix, roadmap additions and to relay feedback from the field and customers
• Support enablement to ecosystem members including but not limited to Solution Consultants and Sellers to demonstrate the value of SPM product suite
• Leverage your Technical Expertise and Business Acumen to support the generation and maturity of the SPM product suite pipeline
• Facilitate customer workshops to accelerate customer adoption, mature pipeline, and retain customers
• Contribute to and maintain a showcase of SPM product suite solutions created on the ServiceNow platform
• Assist sales personnel in qualifying of customer opportunities, validating customer needs and requirements, and performing business value assessments
• Demonstrate solutions, both standard and - where strategically and financially appropriate - tailored to customers and prospects
• Respond to requests for information, proposals, quotes (RFIs, RFPs, RFQs)
• Scope and deliver Proof of Value engagements with customers and prospects, when deemed strategically and financially appropriate
• Support Marketing led events – e.g., conferences (Gartner, Knowledge, ServiceNow submits), trade shows, webinars
• Remain current on competitive analysis and understanding of how-to best position ServiceNow SPM product suite to ensure we keep ahead of opportunities and obstacles
• Understand the business and technical problems addressed by the SPM product suite including but not limited to key regulations, business drivers, evolving business needs
• Travel Required