Account Manager, iwoca

• You enjoy communicating with customers and live "customer centricity". Your greatest motivation is achieving success with our customers
• You have completed a commercial training / business studies (kaufmännische Ausbildung / betriebswirtschaftliches Studium) and can add value with relevant professional experience in customer service (experiences in the banking environment or a fintech are a plus)
• You are a true team player and can support the team in cross-functional projects
• You are highly motivated, organised, sales-oriented and have a 'hands-on' mentality
• You have excellent communication skills and a high quality of German language. You also have a good understanding of English, so that meetings in our international team don’t cause any problems for you
• An independent, team-oriented and reliable way of working is a given
• You have the ability to think 'outside the box' to make suggestions that help us optimise our products, systems and processes

• Account Managers are the direct link to our customers and the voice of iwoca. As the personal contact partner for your own portfolio of new and existing customers, you take ownership in looking after entrepreneurs throughout their application process and customer lifetime at iwoca
• You highly value our customer service and support customers to successfully utilise our products by using excellent communication skills
• A fundamental component for our success is to convince and inspire customers and partners of our mission - this ranges from hair salons and dental practices to financial advisory services and banks
• You support new customers throughout their application and help them to complete the required steps for concluding the contract and exceed their expectations by addressing individual concerns and finding the best use for our product together with the customer
• You ensure that our customers are swiftly informed about their individual options and our product developments
• You manage your own portfolio of existing and new customers
• You build strong, long-lasting relationships with your clients and help them achieve their business goals with iwoca
• You have a good understanding of how businesses work, including their key risk and profit drivers
• You proactively participate in the development of iwoca by providing regular insights on customer feedback, opportunities to improve our processes or new offerings from our competitors

• Work where you work best: Twice a year we rent houses in places like Sicily and the French Alps where each team can work together for a week poolside. We champion flexible working in all our teams
• Invest in iwoca: We want people to be invested in iwoca's success so after six months you'll be awarded share options
• Keep yourself healthy: We offer comprehensive health insurance and cash plans. You'll also get gym discounts and we host yoga classes in the office every week
• Start (and end) your day right: Each floor of iwoca HQ has a fully stocked fridge for breakfast and every Friday we unwind with beers and wine
• Life-work balance: We know your life outside of work comes first. We offer enhanced maternity and paternity leave for new parents plus a nursery benefit. We also have unlimited unpaid leave
• Learning and development: Whether you want to learn to code, experiment with motion design, or beat cognitive biases, you'll have time and budget to invest in your professional development

Total funding: $115.4m

UK SMEs are the backbone of a complex economy that is constantly changing, so the need for fast and responsive access to finance is becoming more and more important to ensure their success and growth. iwoca allows SMEs access to business loans in less than a minute, with its API and business marketplace partnerships.