Senior Customer Success Manager, Intenseye
ESOP Stock Options package
Office located in Fifth Avenue, NY
AI-powered workplace safety platform
Open for applications
AI-powered workplace safety platform
101-200 employees
Open for applications
ESOP Stock Options package
Office located in Fifth Avenue, NY
101-200 employees
Company mission
Intenseye's mission is to empower EHS teams to monitor their workplace 24/7, receive real-time unsafe act notifications, and operationalize compliance procedures, all through existing cameras within facilities.
Role
Who you are
- Are passionate about customer success and customer experience?
- Current experience of working as a Customer Success Manager ideally within a start-up / scale-up Saas platform company
- At least 5-7 years in a customer success management role; including managing large Global Enterprise customers spanning multi-department implementations
- Experience owning a renewal forecast
- Excellent customer discovery skills
- Experience managing SaaS relationships with C-Suite stakeholders
- Experience working with product management teams strongly preferred
- Strong oral and written communication skills with the ability to conduct strategic presentations to executive stakeholders
- Project and change management skills highly desirable
- Organized with exceptional follow through
- Knowledge of working with any of these technologies would be highly beneficial: Artificial Intelligence (AI), Machine Learning (ML), Deep Learning (DL), Computer Vision
- Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer
- Demonstrate the ability to work well in a geographically-distributed team
- Bi-lingual in English & Spanish would be highly beneficial
What the job involves
- We are seeking a Senior Customer Success Manager to work alongside our global enterprise customers (Fortune 500+) to own their end-to-end success and be responsible for revenue retention, upsell, growth & expansion, and overall customer happiness
- Be the trusted advisor and advocate for new US and Global enterprise customers
- Build strong customer relationships and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with our platform
- Engage customers actively with regular strategy calls to help them achieve their health and safety KPIs while identifying new usage opportunities
- Collaborate with other departments to ensure adoption and successful renewal
- Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability
- Monitor customer health and build associated risk mitigation plans
- Build and maintain onboarding plans to maximise platform usage
- Resolve customer inquiries by aligning customers with the right resources
- Identify opportunities for upselling, optimize current investment and expansion
Application process
- Zoom meeting with our VP, People - intenseye Introduction (45 mins)
- Zoom meeting with our Head of Customer Success
- Onsite meeting at NYC office with our Leadership Team (120 mins)
- Zoom interview/Onsite with our CEO (60 mins)
- Reference + Background Checks
Our take
Safety in the workplace can concern anything from trip hazards to PPE, and it is essential for businesses to keep on top of it to keep their workers safe, the company compliant, and business efficient. However, monitoring health and safety can be difficult without dedicated staff checking especially in large workplaces, and this increases staffing costs dramatically.
Intenseye provides a workplace safety monitoring platform that leverages AI to identify unsafe acts and conditions from a camera source. The technology ultimately allows workplaces to be monitored 24/7 at minimal additional cost, ensuring that they are safe, providing real-time notifications and analytics, and facilitating the automated operationalization of compliance.
Whilst other companies are using AI to augment how quickly hazards can be recognized through a video signal, Intenseye stands out with its specialized approach to workplace safety, something that must be monitored in every workplace. Furthermore, the platform has been designed to work directly with preexisting CCTV cameras within a workplace, reducing the cost and enabling smaller businesses to access the technology.
Kirsty
Company Specialist
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2024
$64m
SERIES B
Sep 2021
$25m
SERIES A
Total funding: $93.2m
Company benefits
- Support for Individuality & Continuous Education - We stand with you on your journey whether it is the autonomy to make decisions and a true voice in the direction of the company or a need for support in continued development in your education or your passions
- Diversity, Equity, and Inclusion - We care deeply about diversity, equity, and inclusion. We want all employees, regardless of background or identity, to be excited about working here. We are proud to have a strong culture of empathy and inclusion, where we empower all employees to bring their whole selves to work
- Remote-Friendly - We don’t measure how long you work or from where. We provide you with everything you need to work effectively from home. Our hybrid work schedule balances working onsite, at one of our three offices) and working remotely
- Comprehensive Health Benefits - We provide comprehensive medical, dental, and vision benefits, family planning resources, parental leave, and 401k (US) which are reviewed annually
- Stock Option Plan - We want our team to be rewarded for the value they bring to the company, all eligible employees enjoy new hire equity
- Team Events & Activities - We ensure employees are building strong relationships across our global teams, whether this is with virtual events or in person as we did last year inviting the whole team to Istanbul
- Flexible Work Hours - No 9-5 here. Flexible hours allow you to work when you are most productive, you can work with your manager to best plan your daily work schedule
- Generous Vacations - We encourage employees to take time off to recharge and refresh. We have a flexible PTO policy where each employee is afforded the flexibility to take planned time off as needed
Company values
- Empathy - Leading with empathy is important to us at Intenseye. Understanding, empathetic leaders are core to our team structure. Our team meets customers where they are, to help them tackle some of the biggest issues in health and safety
- Technology - Working with cutting-edge technology is what keeps our team excited and engaged. From discovery to development to deployment all members of our team get to experience, hands-on, leading developments in the world of computer vision and AI
- Teamwork - Our team is agile and collaborative. With diverse backgrounds from different industries and varying skill sets, we come together as one. We recognize that each individual’s experience is a necessary piece of the puzzle, and value what we can learn from others.
- Disrupt - Our goal is to change the world of EHS. We believe our technology can shape the next generation of workplace health and safety. Disrupting the industry, for the betterment of the workforce
Company HQ
Midtown South, New York, NY
Articles
Leadership
Sercan Esen
(CEO)Experience as Artificial Intelligence Consultant for Sony from 2014 to 2018.
Serhat Cillidag
(CTO)Experience as Software Engineer for Sony from 2017 to 2018.
Salary benchmarks
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