Payments Operations Team Lead, Pliant
Digital corporate credit card solutions
Open for applications
Digital corporate credit card solutions
101-200 employees
Open for applications
101-200 employees
Company mission
To empower businesses to grow by providing a smart payment option that grows with their business.
Role
Who you are
- You have 2-5 years’ experience in a team lead position ideally in the payments or card industry
- You have in-depth knowledge of principles, policies, and practices related to the payments industry and card schemes (VISA or MasterCard)
- You have a proven track record of managing (ideally remote/hybrid) teams and cross-functional projects, including external stakeholders
- You are detail-oriented and possess strong analytical skills; SQL or Python would be of an advantage
- You excel at delivering results in fast-paced, dynamic environments
- You have a passion for payments and credit cards
- You a tech savvy, can easily find your way around any software tool, and have a good understanding of how fintech backend processes work
- You are a fast learner and are keen to work in an international team
- You have strong written and verbal communication skill
- You are fluent in English, any other European language (including German) is a plus
What the job involves
- As Payments Operations Team Lead, you will play a key role in supporting the current team in the day-to-day operations and communicate with internal and external stakeholders as a payments expert
- As this is a payments operations role within a FinTech, you have strong analytical skills and attention to detail
- Oversee daily operations of the PayOps team while ensuring SLAs are kept at an optimal leveL
- Monitor payments related systems and complete technical investigations and root-cause analysis
- Monitor cardholder performance, own PayOps related reporting to optimize process efficiency and success rates
- Resolve functionality issues and address more complex program issues by maintaining a deep platform and card scheme understanding
- Manage any payments related escalations and incidents and develop prevention and mitigation measures
- Work closely with product, tech, commercial and risk teams
- Conduct quality reviews, track the performance of agents and identify areas for training to ensure the continuous growth of the team
- Ensure that all processes are up-to-date and in accordance with compliance requirements set by regulatory bodies
Our take
The corporate credit card industry, historically dominated by giants like AmEx, has seen rapid disruption and growth over recent years. An influx of VC investment boosted smaller outfits like Divvy and Brex Inc. to multi-billion dollar operations, and this has cracked open the market to a host of smaller fintech startups.
Pliant is a German company entering the scene, but it’s a competitive one. It's hoping to stand out by prioritising seamless software integrations, competitive cashback, and a new optional feature offsetting travel-related CO2 emissions. The latter is incredibly novel and has undoubtedly won the company some press in an increasingly sustainability-oriented climate.
Plaint’s offering of both physical and digital cards, as well as its suite of advantages and services have enabled the company to be highly adaptable within the growing payments market. The company has, thus far, entered seven additional European markets and expanded its customer portfolio sixfold. Following successful funding rounds, Pliant is set to further expand operations and its business reach.
Kirsty
Company Specialist
Insights
Many candidates hear
back within 2 weeks
233% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2024
$19.9m
SERIES A
Jan 2024
$8.9m
SERIES A
Total funding: $77.2m
Company benefits
- Home office and remote work
- Flexible working hours
- Mobility discount
- Budget for professional development and training
- Railcard
- Monthly food allowance
- Gympass
- Weekly mindfulness sessions
- Team events
Company HQ
Kollwitzkiez, Berlin, Germany
Articles
Leadership
Fabian Turner
(CPO/COO)Previously the Head of Operations at Lendico, and went on to serve as CPO at FinCompare.
Malte Rau
(CEO)Previously a Portfolio Manager and Head of Fintech Investments at Global Growth Cap, they then went on to found Geldspeicher GmbH.
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