LiveOn Product Quality Engineer, Apple
$151.2-227.6k
+ RSUs, depending on eligibility
Office located in Cupertino, CA
Personal technology company
Job no longer available
Personal technology company
1001+ employees
Job no longer available
$151.2-227.6k
+ RSUs, depending on eligibility
Office located in Cupertino, CA
1001+ employees
Company mission
Apple's mission is to bring the best user experience to its customers through its innovative hardware, software, and services.
Role
Who you are
- 8+ years of experience in Product Development and/or Manufacturing
- BS degree in Engineering Field or Human Factors Engineering
- Preferred Qualifications
Desirable
- Quick learner of new technical concepts, with an understanding of fundamental engineering principles from hardware, software, services and the customer experience across all three
- Exceptional at building relationships and working collaboratively across diverse technologies and cross-functional teams in a dynamic, hands-on environment
- Ability to partner with Engineering and Manufacturing teams
- Superb organizational and time-management skills with the ability to work on multiple projects and issues concurrently
- Excellent communication skills, with ability to clearly convey a message, present findings and suggest recommendations to all levels of stakeholders, including executive management
- High level of initiative and attention to detail
- Passionate and inquisitive, seeking to pursue everyday problems in innovative Ways
- Knowledge of product development and manufacturing processes
- Data-driven and results oriented
What the job involves
- We are looking for someone to join the iPhone LiveOn team. LiveOn is a small team within the iPhone Quality organization that facilitates unreleased products to be “lived on” by Apple employees outside of labs, networks and campuses, through unpredictable real life usage
- Our goal is to enable discovery and resolution of unique high impact customer issues and to capture real world user feedback and sentiment on product performance and features so that we can ship the best experience to our customers, delivering the surprise and delight and high customer satisfaction for which Apple is known
- This is a highly cross-functional role that will work closely with various Hardware and Software Engineering functions, Design teams, Quality and Operations
- In this role, you will be involved in shaping future products at Apple
- The LiveOn Engineering team works across the development process and interacts with development teams, technology teams and a multitude of passionate employees testing and reporting issues with unreleased prototype hardware and software
- The LiveOn Engineer will be critical to the success of the program, capturing feedback, driving closure on open technical issues, surveying and summarizing customer insights and sentiment, and developing and improving tools
- Involvement in every aspect of a LiveOn program from inception to close: scoping the program and requirements, gaining approval, execution, lessons learned and ongoing improvements
- Work cross functionally to effectively acquire and report user experience feedback
- Track technical issues identified, working with the relevant teams to drive to closure
- Build surveys and tasks that will provide critical insight to user behavior and sentiment
- Summarize key findings, issues and take aways to cross functional leaders and executives
- Manage and track device distribution
- Perform device characterization and testing
Our take
With a market capitalisation that reached $3 trillion in 2022, Apple is the world's most valuable company. A vertically integrated approach and obsessive focus on the user experience have helped to make Apple one of the most successful companies in the world.
Since taking over at Apple, Tim Cook has been carefully curating the company's reputation as a champion of consumer privacy, trying to set the company apart from others that monetise their users' data.
The company even went as far as to introduce sweeping privacy changes which made it difficult to tailor ads to Apple’s 1bn+ iPhone users. This rocked the $400bn digital ads market, seriously harming the revenue of its bigger rivals in the lucrative industry and forcing them to rebuild their ad infrastructure.
Despite this, the company has been shaken by supply chain issues and moved a considerable amount of its manufacturing from China to India, and increased its Vietnam presence. This is because of multi-pronged production disruption in China, the second largest customer market for Apple, and triggered an estimated 10% revenue drop in the first quarter of 2023.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
204% employee growth in 12 months
Company
Company benefits
- Everyone has different needs and schedules, and that’s why we offer medical plans that cover both physical and mental healthcare
- In addition, employees have the option to access medical professionals from almost anywhere and get free confidential counselling — virtual or in person
- You could also be eligible for help with fitness-related expenses
- Our medical coverage plans include family-friendly features such as fertility treatments
- Because we know there’s more than one way to bring a new child into your family, we support all kinds of new parents with paid leave and our gradual return-to-work programme
- You also get paid time away if you need to care for an ill family member and free guidance to help you find support for childcare, elderly care, legal referrals and more
- At Apple, we make sure women earn the same as men performing similar work. As part of that effort, your salary history is history — we won’t ask
- Every employee here also has the opportunity to become an Apple shareholder, because all are eligible for stock grants and also a discount when purchasing Apple stock
- To help you prepare for retirement, our pension can help you meet your savings goals. And to help you prepare for the unexpected, you’ll have the security of multiple forms of income protection
- Plan on developing both professionally and personally. Apple University creates classes, seminars and beyond-the-classroom tools that help employees understand Apple’s culture, organisation, values, and role in the world. You can sharpen general business and software skills through online classes
- For more formal education related to advancing your career at Apple, we’ll reimburse you for certain educational expenses, including tuition
- Whether you’re exploring personal pursuits, welcoming a new child or caring for a family member, rest assured that you’ll have paid time away when you need it most
- When you give money to an eligible organisation, we’ll match your donations one-for-one, so your contribution is doubled. And if you choose to donate your time, we’ll contribute US$25 for every hour you volunteer. Whether you donate time or money, Apple will match your contributions up to US$10,000 a year
- Get the world’s best prices on the world’s best products — Apple products. You’ll also get deals on great third-party accessories
- And there are services to help you manage life’s day-to-day tasks: dinner reservations, pet-sitters, shopping, personal travel, financial guidance and more
Company values
- We believe that we’re on the face of the Earth to make great products
- We believe in the simple, not the complex
- We believe that we need to own and control the primary technologies behind the products we make
- We participate only in markets where we can make a significant contribution
- We believe in saying no to thousands of projects so that we can really focus on the few that are truly important and meaningful to us
- We believe in deep collaboration and cross-pollination of our groups, which allow us to innovate in a way that others cannot
- We don’t settle for anything less than excellence in every group in the company, and we have the self-honesty to admit when we’re wrong and the courage to change
Company HQ
Cupertino, CA
Articles
Leadership
Tim Cook
(CEO, not founder)Joined Apple in 1998 and held various senior roles before being promoted to CEO in 2011. Previously Spent 12 years with IBM, most recently as director of North American Fulfilment, where he led manufacturing and distribution functions for IBM’s Personal Computer Company in North and Latin America
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 214 more jobs at Apple