Senior Product Marketing Manager, ServiceNow
Customer Workflows
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- We are seeking an action-oriented, product marketer who is craving to be part of a great company, innovative product offering and a fast-growing industry.
- We need someone that will thrive as an individual contributor but also be a great collaborator to join our talented product marketing team
- 8+ years in enterprise software Product Marketing or equivalent
- Familiarity with customer service, sales and order management, CRM, and related enterprise solutions
- Strong persona-based messaging and storytelling experience
- Exceptional people and management skills to interact with staff, colleagues, cross-functional teams, and third parties
- Very strong written and oral communication skills
- Experience presenting to enterprise executives in digital and in-person events
- Bachelor’s degree or equivalent experience
- Must be comfortable with social media and community participation
- Up to 10% travel to support sales efforts and industry events
What the job involves
- The Sr. Product Marketing Manager – Customer Workflows will be responsible for driving key elements of our Customer Workflows GTM strategy, product launches, creating sales enablement content, supporting digital campaigns, events and developing persona-based solution messaging.
- This position reports to the Sr. Director of Product Solution Marketing for Customer Workflows
- The ideal candidate demonstrates attention to detail and quality, along with the ability to clearly present our value proposition and describe how we solve our buyers’ problems
- Work across teams to develop impactful persona-based messaging, value propositions, and supporting collateral that describe the unique benefits of ServiceNow for Customer Service Management, Sales and Order Management, and other supporting business partners across the enterprise
- Coordinate and execute product launches including messaging and positioning, internal communications, and field/event marketing
- Collaborate with sales, product management, campaigns and other teams to develop killer product marketing content to support our GTM strategy
- Develop content such as case studies, videos, ebooks, infographics and blog posts
- Help support and manage key conferences and 3rd party events including speaker selection, content reviewers, messaging support, and related event staff management
- Manage the creation and regular updates of website content, ensuring that the latest messaging is represented
- Help develop and deliver sales content to improve funnel and sales performance
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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