• A forward-thinking IT aficionado with an unwavering passion for technology and delivering outstanding customer service
• An adept problem-solver who excels in dynamic environments, efficiently triaging, and prioritizing tasks
• An articulate communicator, capable of providing clear and effective support to both technical and non-technical colleagues
• Committed to continuous improvement, constantly seeking ways to advance IT operations and support
• Significant experience in IT operations with a special focus on customer support, system monitoring, and Apple product ecosystems
• Demonstrated ability to efficiently manage operations queues and solve complex technical problems
• Excellent communication skills with the prowess to demystify complex IT concepts for various audiences
• A deep understanding of IT best practices, proactive system management, and familiarity with “SaaS First” tech stacks
• The agility to swiftly adapt to changing priorities and effectively manage multiple tasks

Desirable

• Envoy is on the lookout for a highly skilled and proactive IT Operations Lead to spearhead our Workplace Technologies team
• This role demands a profound understanding of Apple devices and services, coupled with a robust foundation in scripting, automation, and a "SaaS First" approach
• The IT Operations Lead will be instrumental in driving daily IT operations, enhancing employee lifecycle experiences, AV management, and monitoring system health to ensure efficiency and effectiveness across the board
• Manage Operations: Oversee IT operations, ensuring requests are swiftly triaged, prioritized, and resolved. This includes direct management of a mixed OS environment. hardware, software, network, and internet connectivity issues
• Provide Exceptional Support: Be the primary escalation point for IT-related issues, offering prompt resolutions to ensure a seamless technology experience for all employees. This includes level 1 and 2 support, complex problem resolution, and the deployment and management of laptops and cloud services
• Monitor Systems: Proactively monitor IT systems to identify and rectify potential issues, maintaining optimal performance and availability
• Optimize Employee Lifecycle Operations: Lead IT aspects of employee onboarding and offboarding, ensuring smooth transitions for all employees
• Collaborate and Communicate: Ensure tight collaboration within the IT team and across departments to align IT operations with business objectives