Enterprise Implementation Manager, Coursera

• 2+ years in customer-facing roles leading SaaS implementations
• Demonstrated history in project management and change management, working with large organizations
• Experience owning and managing end to end delivery, ability to collaborate closely with cross-functional teams and driving results
• Fluency in Spanish

Desirable

• As our Enterprise Implementation Manager, you will join the Enterprise Services team to own the implementations for our Enterprise clients
• Our goal is to build a Coursera solution quickly and successfully that drives impact across all of our client organizations
• This role is also very cross-functional where you can expect to work with members within our sales, customer success, marketing, product, engineering, finance, learner services and legal teams in service of Coursera’s growth and long-term success
• Successfully configure and launch Coursera’s Enterprise product on-time according to the client’s requirements with high quality
• Independently manage projects with small and medium sized customers by both leveraging client relationships as well as using data analysis to track our build to launch phase
• Onboard clients on Coursera’s Enterprise product to ensure awareness and understanding of the platform and the solution and drive high initial adoption within the customer’s organization to drive long term success
• Assist sales team in pre-sales activities by giving product demos to prospects, provisioning evaluation accesses and answering technical questions related to the Coursera for Business product and integration features (such as SSO, LMS, etc.)
• Build thought leadership and strategic footprint in defining implementation methodology, create project documentation, procedures and best practices for implementation services while managing requirements, scope and timeline for the project
• Establish effective feedback mechanism to channel client feedback to cross-functional teams and collaborate with Customer Success, Product and Engineering

• Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates

• Coursera covers the cost of tuition so you can earn a free master’s degree and develop new skills. That’s on top of free, lifelong access to courses and certificates on the platform
• We offer medical, dental, and vision insurance for you and your dependents. Plus, free access to counseling and mental health services
• Get up to 16 weeks of fully-paid parental leave when you grow your family and bring a new child into your life
• We host Make-a-thon events twice a year to promote community and innovation. During Make-a-thon, you’ll dedicate time to attend workshops, work on passion projects, and pursue ideas outside of your day-to-day work
• Take paid time off when you need it. We have time off policies that promote flexibility so you can tailor your work schedule when life calls
• Our flexibility extends to where you work. You can choose to work from home, work from one of our offices, or try a combination of the two
• Employees earn company stock, so you can own what we build together and share in our success

Total funding: $443.1m

Coursera was founded by Daphne Koller and Andrew Ng in 2012 with a vision of providing life-transforming learning experiences to learners around the world. It partners with universities and other educational institutions to deliver online courses to 40 million students, covering subjects like technology, business, science, and even autonomous cars.