SMB Account Manager, G2

Salary not provided
Salesforce
Junior and Mid level
Chicago

4 days a week in office

G2

Business software and services reviews

Job no longer available

G2

Business software and services reviews

1001+ employees

B2BMarketplaceInternal toolsAnalytics

Job no longer available

Salary not provided
Salesforce
Junior and Mid level
Chicago

4 days a week in office

1001+ employees

B2BMarketplaceInternal toolsAnalytics

Company mission

G2's mission is to make trust a central part of the digital transformation.

Role

Who you are

  • G2 is looking for a motivated and dedicated SMB Account Manager who will focus on the renewal and expansion of their current customer accounts
  • The candidate we are looking for should have an entrepreneurial spirit and ideally be able to understand business processes, and recommend when and how changes should be made
  • 2+ years experience in a combination of business development, account manager, or account executive
  • Experience in a B2B environment
  • Experience in the software, technology, or digital marketing industry
  • The ability to learn quickly and work independently in a fast-paced environment
  • Professional written and verbal communication skills
  • Ability to multi-task with little supervision and timely customer follow-up
  • 1+ year of closing experience

Desirable

  • Salesforce experience

What the job involves

  • Reporting to the Manager of SMB AM, the SMB Account Manager should have a high level of organization, initiative, and excellent communication skills
  • Manage a large portfolio of SMB customers
  • Understand what an engaged/healthy customer looks like vs. a customer in need of consultation, using automated systems
  • Reach out and offer prescriptive help to customers in need
  • Respond quickly to customers asking for help
  • Identify and close expansion opportunities
  • Manage a full sales cycle from identifying opportunity to value delivery to close & implementation
  • Partner closely with customer success counterparts to drive customer adoption
  • Renew customer contracts

Our take

G2 helps companies to compare the best business software and services based on user ratings and social data. Its rise emphasizes just how fragmented and competitive the market is for business software today, and how a company that provides a way to navigate through all the confusion has a very good shot at building a lucrative business.

Fundamentally, a vertical search engine that actually works and which can fill a gap in the market has massive potential, despite the dominance of Google and Amazon in so many areas of search and online commerce.

G2 Crowd is part of a large group of organisations that have sprung up online that provide reviews and competitive analysis of various software products. However, unlike many others G2 doesn't use an affiliate revenue model where revenue is earned through advertisement and clicks. G2 instead uses a similar model to Glassdoor, striving for authenticity and credibility.

The other area where G2 Crowd is hoping to build out its business is in areas of analytics and research — competing against the likes of Forrester, Gartner and IDC for profiles and sector analysis.

Kirsty headshot

Kirsty

Company Specialist

Insights

Top investors

Few candidates hear
back within 2 weeks

53% employee growth in 12 months

Company

Funding (last 2 of 7 rounds)

Jun 2021

$157m

SERIES D

Oct 2018

$55m

SERIES C

Total funding: $257.6m

Company benefits

  • 22 days holiday (excl. bank holidays)
  • Work from home opportunities

Company values

  • Performance – Because this is where it all starts. We all have to do our jobs well.
  • Entrepreneurship – Because as we grow, we need to strive to improve every single day
  • Authenticity – Because all of our reviews are 100% real. And so is the way we communicate internally
  • Kindness – Because we believe doing great work starts with compassion and heart

Company HQ

Chicago Loop, Chicago, IL

Leadership

Proven entrepreneur and the co-founder and CEO of G2.com. Previously founded and led BigMachines, a leading SaaS CPQ company, which as CEO grew profitably from scratch leading to its acquisition in 2013 for over $400M.

Tim Handorf

(Head of G2 Labs)

Before G2, served as a Vice President of Product Management at BigMachines, Inc. Led BigMachines's product management team and was responsible for setting its product direction.

Hardcore VIM power-user, whose weapons of choice include closure, lazy instantiation, and promises. Came to G2Crowd from TapJoy, where they helped to launch a mobile web product to an audience of more than 3 million users.

Salary benchmarks

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