Office Administrator, Compass
$16.85 - $24.00 hourly
More information about location
Office located in Santa Monica, CA
Real estate technology platform
Be an early applicant
Real estate technology platform
1001+ employees
Be an early applicant
$16.85 - $24.00 hourly
More information about location
Office located in Santa Monica, CA
1001+ employees
Company mission
To help everyone find their place in the world.
Role
Who you are
- Service experience with an emphasis on hospitality, customer service, customer resolution, facilities, corporate services, property management, or equivalent office management or administrative support
- Real estate brokerage experience preferred
- Proven track record of experience with various technology platforms
- Ability to perform cross-functional tasks to provide top-level marketing, customer success, and IT support
- Ability to multitask, establish priorities, meet deadlines and make sound decisions
- Strong detail orientation and organizational skills
- Articulate verbal and written communication
- Proactive and resourceful
- Proficient use of Google Workplace applications and working knowledge of CRM tools, basic marketing design tools like Canva, and knowledge of social marketing platforms like Facebook, Instagram, and LinkedIn
What the job involves
- The Office Administrator (OA) is a core in-office role in all of our sales offices
- This position reports to and supports the Sales Manager in ensuring a seamless and exceptional agent experience as our top priority
- The OA demonstrates dynamic customer focus, positivity, approachability, flexibility, and capabilities to perform in a fast-paced environment ranging from top executives and real estate agents to vendors, business partners, and staff
- An OA is the first impression of the office, ensuring the office runs efficiently, providing our customers unparalleled service, and playing a critical role in the daily operations of the office
- Front End | Agent Facing Behaviors:
- Serves as the face of the office by welcoming and coordinating guests and providing a high-touch experience
- Builds and nurtures relationships with all customers in the office through frequent touch bases throughout the day
- Provides services including but not limited to: recognition, networking, community, and retention
- Maintains office environment by ensuring the office stays clean, stock and organized throughout the day
- Provides Level 1 platform, marketing and IT support to customers
- Answer and direct all incoming calls to the appropriate parties
- Attends office events and meetings and solve problems as they occur
- Back End | Administrative Tasks:
- Manage and execute the office’s standard operating procedures and tracking processes (including staying within budgeting guidelines, SpaceIQ, ordering & processing deliveries)
- Follow appropriate regional procedures to process and track all customer (agent) commission checks, referrals, and CDAs
- Ensure cleanliness and overall organization of all areas of the office at all times, including reception, conference rooms, kitchen, and general common areas
- Collaborate with the Workplace Operations team and other departments as needed on special projects and initiatives
- Oversee planning and logistics associated with events and meetings
- Manage internal communications including office updates and newsletters per the guidance of Sales Manager
- Provide administrative support to Sales Manager as needed, such as calendaring, scheduling and expense reports
- Field internal and external general office inquiries
- Liaise with Fed-Ex, UPS, USPS, etc. for all incoming and outgoing packages
- Process and distribute all incoming mail
- Assist as needed with facilities management inquiries for the office
- Maintain and order necessary office supplies from appropriate vendor
Our take
Compass uses an AI-driven platform to smooth out and speed up the process of buying, selling, or renting property. It functions much like a traditional broker, but employs tech to reduce the time, uncertainty, cost and friction of transactions for buyers, sellers & agents.
It's disrupting a sector so far largely averse to tech innovation, allowing users to close deals in less time than the industry average of 30-45 days. Compass is now the largest independent real estate brokerage in the USA, with over 29,000 agents nationwide.
Despite being a leading residential brokerage and competing well, Compass has remained unprofitable. While the company is replanning its cost structure to be profitable over the next year, it announced its third round of payoffs in early January 2023. Its profit-generating plans include expanding into mortgages, escrow & title services.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 10 rounds)
Nov 2019
$500m
SERIES G
Jul 2019
$370m
SERIES G
Total funding: $2.0bn
Company benefits
- Flexible Working
- Work From Home Opportunities
- Paid Vacation, Holidays, Sick Time
- Paid Parental, Marriage, and Recharge Leave
- Medical, Tele-Health, Dental and Vision Benefits
- 401(k) Plan
- Flexible Spending Accounts (FSAs)
- Commuter Program
- Life and disability insurance
- Maven (a support system for new parents)
- Carrot (fertility benefits)
- UrbanSitter (caregiver referral network)
- Employee Assistance Program
- Pet Insurance
Company values
- Dream big
- Move fast
- Learn from reality
- Be solutions-driven
- Obsess about opportunity
- Collaborate without ego
- Maximise your strength
- Bounce back with passion
Company HQ
Midtown Manhattan, New York, NY
Articles
Leadership
Robert Reffkin
(CEO)After 2 years at McKinsey, Robert worked as a Lazard Associate and White House Fellow. They joined Goldman Sachs in 2006, where they worked as VP of Principal Investment before leaving in 2012 to found Compass. Alongside this, Robert ran 50 marathons in 50 states to raise $1 million dollars for for youth education and enrichment programs.
People progressing
Neda joined Compass in 2018 as Chief of Staff to the CEO after a year at Sidewalk Labs. Following 4 months as Secretary to the Board, in April 2019 they were promoted to President of Compass East Division, and in January 2022 President of US Division.
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