IT Support Analyst, Sentry
CA$134-147k
2-3 days a week in office
Error tracking and app monitoring software
Be an early applicant
Error tracking and app monitoring software
201-500 employees
Be an early applicant
CA$134-147k
2-3 days a week in office
201-500 employees
Company mission
To empower developer teams to build their best possible software, more quickly and easily.
Role
Who you are
- Are passionate about delivering a great internal support experience
- Are results-driven and takes initiative, both independently and in collaborative environments
- Want to make an impact and be part of a world class IT team
- 3+ years of relevant experience in an IT support function
- Strong technical aptitude with the ability to learn quickly
- Experience with identity providers, google workspace, macOS, mobile device management platforms, and SaaS
- A willingness to learn, grow, and recognize when to ask for help
- Excellent verbal and written communication skills
- Previous startup/tech experience
- Experience with: Google Workspace, Okta (or other IDPs), Atlassian products (Jira/Jira Service Management), Cisco Network equipment, RBAC, dynamic groups, scripting, MDM (Kandji, JAMF, Air watch), AV (Google Meet, Polycom, Logitech Rally)
- Are you able to work onsite 2-3 days a week, accommodate different time zones, and be available for occasional night and weekend work if necessary on larger projects?
What the job involves
- At Sentry, the IT and Security Teams work as one seamless unit. We have made major investments in software platforms, automation, and hardware over the last year. This is a dynamic, fast-paced, organization were members of the IT/IS Team get exposure to some of the best solutions available. Team collaboration and constant communication is highly encouraged
- In addition to regular work assignments and responsibilities, we encourage employees to propose their own ideas to increase efficiency or employee experience. These ideas can turn into evaluations or approved projects that employees are allowed to work on independently, or within a team, up to 20% their time
- Assist with user account provisioning/ deprovisioning and access management for various cloud technologies
- Run IT onboarding and orientation for new employees in your respective region
- Procure, configure, deploy, and manage inventory levels of computer equipment
- Work alongside other IT support analysts, systems analysts, and the security team to triage, escalate, and resolve employee-facing technology requests both onsite and remotely
- Collaborate with team members to help lead a responsive, efficient, and effective help desk
- Be the subject-matter-expert for troubleshooting workstations, peripherals, A/V systems, and software platforms
- Play a role in maintaining the day-to-day operations supporting our existing IT systems, as well as, helping evaluate, select, and deploy new solutions and platforms
- Create technical documentation, training material, self service material, and videos
- Lead and site specific technology/workplace upgrades, implementations, and repair projects
Our take
Defective software leads to dissatisfied users, disruptions and potential financial losses for companies. Sentry has created application monitoring and error tracking software to help developers fix errors faster, easier and more cost effectively.
More than 1 million developers and 70,000 organizations worldwide, including the likes of Microsoft, Disney, Atlassian, Cloudflare and Slack have used Sentry to monitor their code health. The company is well positioned for significant growth. There is an emerging need for solutions that address holistic application health. As more companies focus on digital to engage with their customers, the reliability of their applications is essential.
The global bug-tracking software market is expected to reach over $600 million by 2026 with an annual growth rate of almost 10%. Further, the company has also opened another office in Denver in early 2023, expanding its regional presence, and has announced additional functionality in its platform, all of which bodes well for Sentry's future.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$90m
SERIES E
Feb 2021
$60m
SERIES D
Total funding: $216.5m
Company benefits
- Competitive Compensation + Equity
- 401k Plan
- Medical, Dental, Vision Insurance
- Commuter Stipend
- Professional Development Stipend
- Health & Wellness Benefits
- Charitable Matching Program
- Flexible PTO
- Paid Parental Leave
Company values
- Pixels matter - We understand that the difference between a good product and a great one is in the finer details. We take extra care to get everything right, down to the last pixel
- Feedback is priceless - White lies help no one. We give each other constructive, respectful, and sincere feedback for the best collective outcome and most personal growth. (On our work, that is. We'll keep opinions on your floral-patterned pants to ourselves)
- Step by step - We don't expect to get things right the first time around. We do our best work by iterating: making small changes, measuring impact, and trying again (and again, and sometimes again)
- For every developer - Sentry is a tool for everyone who codes. We strive to create a product that's accessible (and indispensable) to developers at any level, at companies big, small, and everything beyond and in between
- Work in progress - We know that we don't know everything. Nothing here is set in stone. We're still filling roles and writing rules, as a team. In the meantime, we embrace individual ownership, autonomy, and accountability
- Value people - We respect one another. We understand that success comes from a variety of backgrounds, experiences, skills, and opinions — not in spite of it. Even if we disagree on the route, we still push forward to the end
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
David Cramer
(CTO)They started their career as a Software Engineer at Curse, before roles at Enthropia, Disqus, and Dropbox. Having co-founded Sentry in January 2012, they left Dropbox in 2015.
Chris Jennings
(Chief Creative Officer)They have been a Frontend Developer at AgencyTen, Director of Design and UX at Disqus and most recently a Product Designer at GitHub.
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