Senior Customer Success Manager, Recorded Future

• Demonstrated experience in Customer Success and enablement principles
• Strong understanding of Cyber/Information Security fundamentals
• Familiarity with Project Management processes, strategies, and methods
• Passion and drive for making customers happy and successful
• Positive, collaborative, and energetic attitude with a strong desire to make an impact
• Polished and professional approach for delivering customer engagements
• Experience designing and executing communications and/or customer success programs
• Superb communication skills with an ability to convey complex concepts to all levels of client personnel–from an analyst up to the CISO
• Bachelor’s degree or 5+ years of relevant Customer Success and SaaS work experience

• As an Enterprise Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers.
• You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services.
• You’ll be responsible for driving product usage and adoption, as well as facilitating account growth/retention via tailored success plans.
• You’ll leverage your prior experience in customer success and cyber security to foster successful and long term client relationships with Recorded Future.
• Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and more
• Drive product adoption across a diverse portfolio of the company’s top enterprise clients
• Execute our client engagement strategy by delivering comprehensive Success Plans
• Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services
• Identify, assess, and escalate account risk factors and orchestrate remediation efforts
• Work closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businesses
• Learn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver value
• Regularly capture and internally share your customers’ experience with Recorded Future
• Be ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retention

• Professional development and career advancement
• Flexible work environment, be yourself
• Generous vacation policy
• Wellness programs
• Company outings
• Free snacks, drinks, and coffee in the office
• Parental leave program
• Environmentally conscious

Total funding: $58.7m

Cybersecurity threats are increasingly urgent for businesses, governments, and citizens worldwide, growing in both number and sophistication. Recorded Future has spent over a decade developing a solution to this problem. Its platform leverages billions of data points from across the internet, including dark web sources, state actors, and vulnerability information, to identify and anticipate cybersecurity threats.