Senior Program Manager, Amazon
Network Excellence
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Desirable
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience leading process improvements
What the job involves
- The EU ATS Network Operations (NetOps) team is looking for Senior Program Manager, Network Excellence
- In this role, you will be part of the central Network Operations team in ATS with close interaction to our ATS Supply Chain teams, operational Surface Transportation and network design teams, and global tech stakeholders
- As Senior Program Manager, Network Excellence, you will be working on multiple large-scale initiatives to innovate our E2E network flow and customer experience processes
- You will lead analytical/ process improvement projects to drive relevant business insights allowing us to automate/ standardize several different use-cases
- You will work on highly ambiguous and complex problems to deliver actionable results and collaborate with other teams to maximize impact
- You will need to leverage large datasets and analytical researches to influence teams' understanding
- The role is inherently cross-functional and the responsibilities include working across organizations and engaging with other Program/ Product Managers, Senior Leadership from ATS/ GTS
- Own end to end program management activities for the EU ATS NetOps team
- Lead projects with an aim to improve the Amazon Customer Experience
- Independently own, design, develop, deploy, and maintain the large scale rojects across the org
- Set and clarify the business requirements and targets with the team
- Establish and maintain the operations metrics and communicate them to leadership and other stakeholders through daily/weekly review meetings
- Document the standard operations processes and take proactive steps to ensure that best practices are shared across all departments and among the network
- Work closely with stakeholders to build and secure support and resources for projects and initiatives in their areas
- As a Senior Program Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes
- You’ll use strategic thinking to define and implement an efficient project plan
- Senior Program Manager in our ATS team have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership
- With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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