Manager of Customer Success, Vanta
$160-188k
Automated compliance and security provider
Job no longer available
Automated compliance and security provider
501-1000 employees
Job no longer available
$160-188k
501-1000 employees
Company mission
To secure the internet and protect consumer data.
Role
Who you are
- Have 3+ years of customer-facing experience, including at least 2 years of customer-facing team leadership experience
- Previous experience running Customer Success teams that served 1000+ customers and experience in growing these teams from 10+ members & beyond
- A demonstrated track record of building high performing teams, which included managing team leads and managers
- Have had a experience at a fast growing B2B SaaS company
- Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity
- A passion for leading, coaching and building an inspired team through setting vision, unlocking potential, and driving compassionate accountability
- Possess clear and thoughtful communication skills, with strong critical thinking ability
- Be highly empathetic to customers, with a proven track record of establishing long-term customer relationships
- Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
What the job involves
- As the Manager, Customer Success, you will own a scaled customer success team driving customer onboarding, engagement, adoption and health for a regional segment of customers in Vanta’s rapidly expanding customer base
- The Manager, Customer Success in will be responsible for influencing the design of our strategy, as well as implementing/adapting how it will be delivered through their team so that the goals of the function are achieved and surpassed at every successive step Vanta takes in pursuit of securing the internet and protecting consumer data
- Up-level a best-in-class Customer Success function - establishing a culture of execution, accountability, and high performance
- Influence strategy and design of the post-sales functions including implementation, adoption, customer outcomes and customer success
- Be accountable for metrics including revenue retention, customer engagement and expansion pipeline
- Through your team, drive top notch customer health metrics, measured by product ROI, value realization, engagement and NPS
- Partner with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more
- Report to the Director of Customer Success at Vanta to manage a fast growing team and functional unit of Vanta’ns
- Thrive in a fast paced startup environment and contribute to transformational change
Our take
The security auditing process is usually very time-consuming, taking hours to complete, and it is often difficult for start-ups to invest time into such a process. Yet, the benefits of security accreditation are enormous, mainly as many such businesses are working globally and need ways to demonstrate security compliance to one another. Vanta works specifically with start-ups to help them complete and pass security audits such as SOC 2 and ISO 27001.
The company is a compliance portal and security monitoring platform that businesses use to assess their risk levels. Vanta carries out a pre-audit of a company's digital security and highlights areas that need to be worked on before a full analysis of all threats is carried out. Other businesses such as Datadog or PagerDuty offer similar security monitoring services, but Vanta monitors its customers throughout the year, allowing any issues to be identified and addressed early on.
Vanta has found a valuable cybersecurity niche within the giant SaaS market. Companies such as Lattice, Clubhouse, and Calm are all customers, demonstrating a growing trend for companies to manage their cybersecurity proactively, which Vanta should be able to take advantage of to further grow and develop into the future.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
38% female employees
20% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2024
$150m
SERIES C
Sep 2022
$40m
SERIES B
Total funding: $353m
Company benefits
- Health & Wellness: Vanta values the health and well-being of our teammates and offers comprehensive medical, dental, and vision coverage for teammates and dependents. Vanta is excited to provide an additional range of benefits that holistically support your physical, emotional, and financial wellbeing
- Work Your Way: Enjoy a remote-first setup if you're in the US, or go hybrid at our international offices
- Paid Parental Leave: Industry competitive paid parental leave for all parents
- Time Away: Industry competitive and generous PTO policy
- 401K Plan: 401k matching contribution plan
Company values
- Put customers first: We center our customers and their needs in our work, and invest in long-term relationships with them
- Presume good intent: We naturally support and uplift our teammates and partners. We are kind to and respectful of Vanta’ns, partners, customers, and even competitors - and we presume good intent, especially with teammates.
- Bias for action: We make decisions and act quickly even in the face of uncertainty. When we get new information, we’re comfortable with reversing decisions as long as we move quickly so we can iterate and learn
- Lead with resilience: We don’t let day-to-day volatility knock us off course - we operate with resilience and fortitude. We see rapid change as an opportunity to continue redefining an industry in service of our customers
- Decide with frameworks: We develop and use frameworks to evaluate alternatives neutrally, focus requests for feedback, explain the “why” behind decisions, and ensure that similar decisions in the future are made consistently
- Do what it says on the tin: We hold ourselves to the highest standards, and are truthful, humble, and accountable, especially when we (inevitably) make mistakes along the way
Company HQ
Civic Center, San Francisco, CA
Articles
Founders
Christina Cacioppo
(CEO)Worked in Investment at Union Square Ventures, before becoming a Professor at the School of Visual Arts. Co-founded Nebula Labs, and worked in Product Management at Dropbox.
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