Technical Tier 2 Hardware Support Engineer, UVeye
Midwest
3+ days a week in office
Automated, AI-based inspection systems for vehicles
Job no longer available
Automated, AI-based inspection systems for vehicles
101-200 employees
Job no longer available
3+ days a week in office
101-200 employees
Company mission
To raise the standard of vehicle inspections, to help create better mobility and safer roads.
Role
Who you are
- To be qualified for this role, you should hold proven hands-on experience in support, troubleshooting, and diagnostics of multidisciplinary systems, Linux or similar certification is a plus
- Minimum 3 years experience in Field Service Engineer Support Role
- Proven hands-on experience in support, troubleshooting, and diagnostics of multidisciplinary systems, Linux, or similar certification
- Good understanding of digital cameras, electric components, computer systems, and other tech products
- Ability to diagnose and troubleshoot technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Willingness to travel 100% for the job requirement, and proximity to a major US airport/travel hub
Desirable
- Experience in stereoscopic calibration
- Certification in Linux
- Bachelor’s degree in a technical field
- Experience with startup companies
What the job involves
- We are looking for a Tier II Hardware Support Engineer to join the US team with weekly travel throughout the US
- This role is part of the Customer and Dealership Relations department and will focus on resolving network issues, configuring operating systems, hardware repair and replacement
- Lead E2E ticket to resolution
- They will rely on you to provide timely and accurate solutions to their technical problems
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
- Traveling to customer site >90%, replacing HW modules, and validating system functioning as in specification
- Research and identify solutions to software and hardware issues
- Travel to customer sites and resolve the issue. For the initial troubleshooting guide Tier 1 for basic troubleshooting
- Diagnose and troubleshoot technical issues, ask customers targeted questions to quickly understand the root of the problem
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged; Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Otta's take
Theo Margolius
COO of Otta
UVeye has developed contact-free vehicle inspection systems that leverage AI, ML, and computer vision to swiftly detect faults and abnormalities in vehicles. It’s a broadening out of UVeye’s original remit, which was inspection devices for military and police organizations - although sensitive security facilities like embassies and power plants still make up a critical part of UVeye’s business.
This pivot provided a real shot in the arm for UVeye, especially for its US expansion where it struck gold in the automotive sector. Healthy funding has now come from major players like Toyota Tsusho, Hyundai Motors and Volvo, and the latter has committed to a long-term contract to install the tech in all its North American dealerships.
UVeye is astutely doubling down on its penetration into the $100B+ US automotive industry through flirting with expansions into the insurance sector - it’s partnered, for example, with W.R. Berkley. Insurance tech in this region is throwing itself into data-led digital transformation, and a system that allows UVeye to explore this kind of partnership alongside lucrative manufacturing and defense contracts makes for a very promising position indeed.
Insights
Company
Funding (last 2 of 4 rounds)
May 2023
$100m
SERIES D
Jul 2021
$60m
SERIES C
Total funding: $195.5m
Company benefits
- Private gym (including yoga and meditation class)
- Spacious work space
- Huge rooftop
- Free UVeye scan for your car
- Dog friendly
Company HQ
Teaneck, NJ
Founders
Amir Hever
(CEO)Previously a Software Engineer and Team Leader for the Israel Defense Forces, who continued to work on software with Correlsense and Movizzy. Subsequently served as VP of R&D at Visualead (ultimately acquired by Alibaba).
Ohad Hever
(COO)Worked as a Clinical Electrophysiology Technician at Gamida, before serving as VP of Product at Elgoteam - where he had once spent time as a Project Manager.
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