Community Manager, AlertMedia
+ Bonus Program
More information about location
2+ days a week in office
Emergency communication provider
Be an early applicant
Emergency communication provider
201-500 employees
Be an early applicant
+ Bonus Program
More information about location
2+ days a week in office
201-500 employees
Company mission
To save lives and minimize loss by facilitating timely, accurate, and relevant communications when an emergency situation threatens personal safety and business continuity.
Role
Who you are
- You are an independent, action-oriented, and creative problem-solver with experience in Customer Success or Marketing and a desire to take on new challenges
- You are comfortable working with a cross-functional group of stakeholders to set and execute a vision for a new way of engaging and interacting with customers of all sizes (from multi-national, billion-dollar businesses to singular-location, SMB companies)
- You are a self-starter who is willing to chart their own path and create a strategy that will support customer adoption, retention, and expansion
- You value a "we're all in this together" mentality
- Bachelor’s degree or higher in Marketing, Communications, Business, or a related field
- 2-3 years’ experience as a Community Manager, Customer Success Manager, or in a Customer Marketing role
- Entrepreneurial mindset with a healthy desire to bring new ideas to the table and test even if it leads to failures
- Go-getter with a strong understanding of Customer Community best practices and experience with Community software solutions a plus
- Great interpersonal skills and an ability to work with stakeholders of all seniority levels across the AlertMedia team
- Outstanding verbal and written communication skills, with a passion for crafting meaningful conversations
- Strong listening skills with the ability to work with a variety of backgrounds and customer personas
- Excellent project management skills with proven ability to prioritize and meet time-sensitive goals
- Strong problem-solving abilities and a customer-first mindset, with a passion for delivering exceptional customer experiences
- The desire and ability to learn and be coached
- Experience with Higher Logic Vanilla a plus
- Experience with Salesforce & Gainsight a plus
- Light coding experience a plus
What the job involves
- Our Community Manager oversees the strategy, building, launching, and maintenance of an all-new online customer community for all AlertMedia customers
- This role is critical to enhancing our world-class experience through our Customer Community
- They will be responsible for creating engaging content, facilitating peer discussions, and fostering a positive and collaborative environment
- They will work closely with cross-functional teams to ensure customer needs are addressed and brand advocacy is nurtured
- Additionally, they'll monitor community health, analyze user feedback, and implement strategies for community growth
- Working closely with our Customer Success Managers and Customer Support, Marketing, and Revenue Operations teams, this person is responsible for setting the strategy and executing the vision
- The Community Manager will approach this role with an entrepreneurial mindset and use internal resources and customer insights to enhance the AlertMedia customer experience
- Launch, oversee the strategy, and manage day-to-day operations of AlertMedia’s Customer Community
- Scope the breadth of the Customer Community and understand how to build and strengthen the community and its offerings based on what AlertMedia customers want
- Develop and execute strategies to drive Community engagement and participation, including content creation, discussions, polls, events, and more
- Create a plan to consistently generate and refresh on Community standards to ensure customers are realizing value and are more likely to adopt, renew, and expand
- Serve as the internal primary point of contact for the Customer Community and work with cross-functional stakeholders to ensure positive outcomes
- Collaborate closely with cross-functional teams, including Customer Success, Product, Customer Marketing, and others to ensure alignment of Community initiatives with broader company objectives, AlertMedia brand, and customer experience
- Monitor Community activity, identify and analyze trends, and extract actionable insights to inform Product Development, Customer Success, and Marketing efforts
- Continuously evaluate and optimize Community engagement strategies based on KPIs and feedback from Community members
- Measure and report on the success of the Community to senior leadership leveraging KPIs around adoption, retention, and expansion that tie to AlertMedia’s company goals
- Use the Community to connect with customers, build strong relationships, and transform customers into advocates
- Identify gaps and areas of opportunity for growth within the Community and its ties to larger company initiatives
- Exemplify & contribute to AlertMedia’s culture, values, and vision for the future
Our take
Over the years, organizations have gradually increased their focus on employee safety and emergency preparedness, but the growing number of climate change-related incidents such as floods, wildfires and heatwaves have made this an urgent necessity. AlertMedia’s software enables businesses to quickly identify risks to their people or locations and communicate instantly with those impacted, ultimately minimizing response times during emergencies.
AlertMedia is the world’s leading provider of its kind due to its innovative two-way multichannel messaging system and threat intelligence, and has been experienced double digit annual revenue growth since its founding. The company supports thousands of organizations around the world including popular brands such as Walmart, JetBlue, Coca-Cola Bottling, DHL, and Volvo.
AlertMedia recently signed an agreement to receive strategic growth investment from Vista Equity Partners, bringing in investment that will go towards accelerating its product roadmap and continuing expansion into new markets to ensure enterprises of all sizes are being protected during critical events.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2020
$15m
SERIES C
Jan 2019
$25m
GROWTH EQUITY VC
Total funding: $57.1m
Company benefits
- 100& Paid Healthcare: Take advantage of fully paid medical, dental, vision, disability, and life insurance for employees and subsidized for dependents.
- Bonus: Participate in the company-wide annual bonus based on their collective success.
- Family Planning: Leverage their 100% paid parental and new child bonding leave—12 weeks off for primary caregivers and 4 weeks off for secondary caregivers
- Paid Sabbatical: Pursue your interests with six weeks of paid sabbatical leave after six years of service.
- Tuesday Lunch: Get together for transparent company updates from leadership while enjoying a meal on AlertMedia
- PTO: Unplug, rest, and recharge with a flexible time off policy that encourages work-life balance without worrying about counting days!
- Give Back: Join your coworkers in giving back to the Austin community through quarterly volunteer opportunities
- Team Building and Celebrations: Take part in company celebrations, team buildings, and peer-nominated value award recognition
Company values
- Humans not robots
- Customers always come first
- Work better together
- Simplicity is their strength
- Reputation is priceless
- Hard work pays off
Company HQ
Barton Hills, Austin, TX
Articles
Leadership
Brian Cruver
(Executive Chairman)Formerly was CEO for AlertMedia. Before that, co-founded and was CEO of both Xenex and Giveline. Experience in Business Development for Shell USA and Enron. Author of "Anatomy of Greed" published by Perseus Books.
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