Customer Success Manager, EvenUp
SMB
More information about location
AI-driven support for personal injury lawyers
Be an early applicant
AI-driven support for personal injury lawyers
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To close the justice gap using technology and AI.
Role
Who you are
- Bachelor's degree (or equivalent) in a related field; MBA or JD is a plus
- Proven experience in customer success, account management, or a related role.Stellar problem-solving skills, a knack for creative solutions, and a proactive approach
- Exceptional interpersonal and communication skills
- Motivated to deliver outstanding customer experiences
- Familiarity with SaaS or service-oriented business models
- Experience in Legal Tech or working with Legal Professionals is a plus
- Ability to travel within the United States up to 25% is required
What the job involves
- In the past 18 months, we scaled our customer base from 0→900+ for a SaaS product with our first CSM hired in Dec. 2022
- We now have multiple teams of CSMs and are looking to bring on additional talent that can help develop customer engagement plans, execute customer growth initiatives, and provide daily customer support
- Our expectation is that this individual will be focused on providing a positive customer experience and driving growth through gross renewals and net retention improvements
- This role will have a very real impact on every customer decision we make, supporting growth efforts, product development, and of course, customers!
- Champion Customer Happiness: Be the go-to advocate for your clients, ensuring their happiness, loyalty, and growth with EvenUp's services
- Navigate Relationships: Forge meaningful connections with your clients, from leadership to users, making the adoption of EvenUp's technology a breeze
- Communication Guru: Keep the communication lines open, clear, and always in sync with both external clients and internal teams
- Renewal Superstar: Own the entire contract renewal process, keeping your clients engaged while collaborating closely with EvenUp's sales and finance teams for win-win outcomes
- Goal Achievement Partner: Work hand in hand with your clients to establish and achieve vital goals and key performance indicators (KPIs), guaranteeing their ongoing and expanding success with EvenUp
- Platform Enthusiast: Drive adoption, effectiveness, and growth of our platform among your customers and end-users
- Strategic Guide: Document use cases, craft success plans, and advocate for your clients, influencing EvenUp's product development and roadmap
- Expand Possibilities: Leverage your expertise to broaden your clients' utilization of the EvenUp platform and find creative solutions
- Trusted Ally: Build trust and be a strategic advisor to your clients, delivering insights and value
- Stakeholder Networker: Foster and leverage relationships within your client organizations to drive adoption and support new opportunities, building a strong support network
- Escalation Guru: Handle client escalations with finesse, maintaining a speedy communication channel for service-related matters
- Revenue Accelerator: Identify upsell opportunities, explore new revenue streams, and collaborate closely with our Sales team
Our take
Every year, millions of personal injury cases in the US are resolved with only a small fraction going to trial, leaving many victims potentially under-compensated due to inaccurate settlement proposals. EvenUp aims to change this by leveraging AI technology to streamline the assessment of injury cases.
The AI tools evaluate raw case files, including medical and police records, creating tailored "demand packages" that present comprehensive compensation arguments. This improves lawyer performance and victim outcomes.
Despite concerns about AI bias and privacy, EvenUp has garnered significant investor interest, closing a funding round in 2023 to drive growth. The company plans to introduce new techniques and products for personal injury and other legal areas.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Sep 2024
$35m
SERIES C
Apr 2023
$50m
SERIES B
Total funding: $85m
Company benefits
- Flexible working hours to match your style
- Offsites - get to meet your coworkers on a fully-expenses trip ever 6-12 months
- A variety of virtual team events such as game nights & happy hours
- Choice of medical, dental, and vision insurance plans for you and your family
- Flexible paid time off and 10+ holidays per year
- A stipend to upgrade your home office for fully-remote roles
- 401k for US-based employees
Company values
- Your Case is our Cause - Each case is an important moment for someone. We are committed to serving law firms and their clients with understanding and dedication. We treat each case as if it were our own and solve for the diverse needs of law firms, their staff, and clients.
- Always Building Trust - The cornerstone of our business is the hard-earned trust of our clients, achieved through the quality of our work. We are dedicated to building and maintaining this trust, both with our clients and within our own ranks, ensuring every interaction reflects our commitment to excellence.
- 1% Better Every Day - Our goal is perpetual growth. We embrace feedback, learn from our mistakes, expand our capabilities, and hold ourselves to high standards.
- Thoughtful Urgency - We move with purpose and speed. We recognise the speed of innovation, the value of time, and our need to keep up.
Company HQ
The Castro, San Francisco, CA
Articles
Leadership
Rami Karabibar
(Co-founder & CEO)Graduated from the McGill University with a Bachelor's Degree in Investment Management. Previously worked as a Management Consultant at Bain & Company and as a Startup Generalist at Zoomer.
Raymond Mieszaniec
(Co-founder & COO)Previously co-founded EquitySim. Also worked as a Risk Consultant at PwC Hong Kong and Mainland China and as an Accountant at Scotiabank.
Saam Mashhad
(Chief of Product & Legal Operations)Previously worked as a Law Clerk at the Superior Court of Quebec. Also co-founded Compass Startup & Legal Clinic where they served as the Director for 3 years before becoming an Associate at Norton Rose Fulbright.
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