• 10+ years of experience in technical writing
• Strong knowledge of DITA/XML and structured authoring
• Demonstrated understanding of topic-based authoring and reusable information architecture
• Experience with a docs-as-code model or experience using Git for documentation source control
• Excellent writing skills, great sentence structure, and ability to write with a conversational yet professional voice
• Demonstrated ability to develop a thoughtful information hierarchy and deliver content components that contribute to a cohesive documentation set
• A user-centric focus on what the customer needs, not what the system does
• Experience exploring a customer’s pain points and addressing their needs through documentation
• Demonstrated ability to work with engineers on a technical level to integrate help content into a product
• Strong cross-functional communication skills that enable you to drive projects with numerous stakeholders
• Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations
• Exceptional audience analysis, written and verbal communication, and problem-solving skills
• Strong grasp of UX fundamentals and content strategy, and experience working with UX designers and researchers
• Portfolio of writing samples that demonstrate your excellent writing skills and ability to make complex/technical subjects easy to comprehend for an intended audience

Desirable

• As a Senior Technical Writer, you’ll lead documentation efforts for your assigned product area to deliver a best-in-class content experience for our highly technical audiences
• You’ll set the example for best practices in user-centered technical writing, work with SMEs to develop a deep understanding of complex products, and play a key role in defining content delivery strategy
• Plan and develop high-quality, user-focused content that helps users get the most out of our products and elevates our product documentation set
• Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out
• Define, refine, and own the documentation set for your assigned product area, including managing delivery timelines and output
• Play a key operational role in architecting the pipeline for delivering user-facing content to various sources, including taxonomy-driven, context-sensitive help
• Help expand and refine our writing team’s standards, processes, tooling, and best practices, identifying improvements and helping to implement them at scale
• Mentor other writers and participate in collaborative content reviews
• Advocate for the customer in all aspects of your job and be a documentation evangelist