Sales and Success Vice President, Zapier

$349-466k

Salary applicable to US applicants only. + Equity and bonus

Expert level
Remote in Canada, US
Zapier

Workflow automation service

Job no longer available

Zapier

Workflow automation service

1001+ employees

B2BEnterpriseInternal toolsProductivityAutomation

Job no longer available

$349-466k

Salary applicable to US applicants only. + Equity and bonus

Expert level
Remote in Canada, US

1001+ employees

B2BEnterpriseInternal toolsProductivityAutomation

Company mission

Zapier's mission is to Make Automation Work for Everyone!

Role

Who you are

  • You have 10+ years in revenue leadership roles that successfully created an inside sales model, fueled by marketing or product-based lead gen engine
  • You’ve built a sales culture that is both high-performing and consistent and you are in the details with your team
  • You have experience with targeting the right customers and value proposition for brand new products
  • You have a history of working with peers in the marketing, partnerships, product, and support to find durable paths to successful and profitable customers
  • You are a genuine, empathetic, humble, and mission-driven team player
  • You take risks to learn quickly and own the outcomes of your team
  • You’re a student of sales and are comfortable selling alongside your team

What the job involves

  • Zapier is looking for an experienced Sales and Customer Success leader to take its product-led growth B2B sales model and scale it
  • The VP of Sales and Success is growing Zapier by creating and executing the strategy for low-touch and high-touch sales and success motions
  • This executive role will report to Zapier’s CEO, Wade Foster, and work cross-functionally with our Product, GTM, and Ops leadership teams
  • Zapier is a fast-growing and remote-first company and we need strong leadership to help us define the next chapter
  • Create a repeatable sales and customer success process leveraging Zapier’s product-led growth model to grow new business and expand existing accounts
  • Develop, experiment, and optimize the method for landing and expanding customer accounts
  • Identify the right value proposition, customer, and price to sell our newest products as we expand upmarket
  • Help customers identify more ways to use Zapier and expand their usage of Zapier—growing revenue in the process
  • Lead the company’s efforts in selling our horizontal products across multiple company segments as well as customer profiles. (i.e., SMB to large organizations)
  • Work with Marketing, Ops, and Product to create demand and solutions for senior level stakeholders to drive revenue growth of our Enterprise SKU
  • Act as the executive sponsor for Zapier’s journey upmarket
  • Hire, mentor, and lead a world class sales and customer success team
  • Lead the development of annual sales and customer success planning including budgeting and hiring plans

Application process

  • Deadline to Apply 24 July 2024 at 05:00 BST

Our take

Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operations needs. As people used more software services, Zapier founders saw the need to connect the actions between these softwares and save everyone some time.

Zapier is the largest integration and automation tool for businesses. Since being founded, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator, and has also been one of the pioneers of remote working.

Zapier has so far, been able to capitalise heavily on its advantage as first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon and organisations are only going to need more of them. This puts Zapier in a strong place growth-wise but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Many candidates hear
back within 2 weeks

38% employee growth in 12 months

Company

Funding (1 round)

Oct 2012

$1.3m

SEED

Total funding: $1.3m

Company benefits

  • Work from anywhere
  • Bonus program
  • Unlimited vacation policy
  • Great healthcare + dental + vision coverage*
  • Retirement plan with company match*
  • Stock options for every Zapien**
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents
  • Home office setup stipend
  • Professional development allowance

Company values

  • Default to Action - At Zapier, we're building toward a future that does not yet exist. As a result, delivering something real today—and learning from it—is typically better than delivering something of questionably better quality next week. However: action is not an achievement unto itself. Instead, our actions should connect to clear priorities and outcomes, especially what's best for our mission and customers.
  • Default to Transparency - We're a growing, distributed team across more than a dozen time zones. We do our best work when we make projects, processes, and systems available to everyone who needs them—inclusive of our customers. Transparency promotes equity and inclusion within our team and customer base. So work in public. Have discussions in the open and document your work. Transparency does not mean consultation or consensus on all decisions. In fact, an important form of transparency is clarity on who is responsible for a decision and who will be consulted.
  • Grow Through Feedback - We set ambitious goals at Zapier. We want our customers, people, and company to grow. Achieving these goals requires us to regularly learn and improve. Thankfully, our success has more to do with how quickly we learn than how "perfect" we are in a given moment. Whether it's about how we work or the work itself, feedback enables growth. As such, feedback is one of Zapier's most essential practices. Even so, feedback can be hard to give and hard to receive. We make a point to become good at it anyway—it's just that important.
  • Empathy Over Ego - Our customers and teams are part of a global community. To serve them best, we need to understand them. Empathy promotes understanding, curiosity, and humility—qualities that help us connect with and serve our customers. Empathy has similar positive effects on collaboration and belonging within our team. On ego: we all have them, and it's important that we share our perspectives in pursuit of what's right. But sometimes ego can bias our thinking too strongly toward our own views. It's for this reason that we emphasize empathy over ego.
  • Build the Robot - No matter your role, you'll find yourself doing repetitive work. Zapier is all about finding ways to work better—whether through automation, simplification, or prioritization—so that we can spend more time doing what humans do best. Note that it's unhelpful to automate or simplify the wrong process or outcome. Manual, less efficient processes are often the right approach early on. We default to action and accept inefficiency when it helps confirm the problems we're solving, and to test solutions for those problems.

Additional info

  • As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around

Founders

Wade Foster

(CEO & Co-Founder)

Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.

Bryan Helmig

(CTO & Co-Founder)

Was previously Product Dev/Manager at Veterans United Home Loans.

Mike Knoop

(Co-Founder)

Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.


People progressing

Joined as Customer Champion, promoted to Senior Customer Champion after 1 year, then again to Team Lead. He is now a Manager for the Paid Support Team.

Diversity & Inclusion at Zapier

Maggie Roque headshot

Maggie Roque (Director of DIBE )

  • At Zapier, we believe in DIBE as DNA. This paradigm serves three purposes: It is an aspiration (what we want to see in the future), an action (a conscious effort to lean into our vision in our day-to-day work), and a principle (a guiding truth that we build better products and environments when we build for everyone). We've had candid conversations as a company about the experience of our teammates through the employee lifecycle—from the first impression we make as a company to our internal promotion process to our exit interview. We’ll continue to have those candid conversations and to invest in our efforts to improve

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