Business Operations Senior Associate, Wayfair
Supplier Advertising
4 days a week in office
A global online homeware marketplace
Open for applications
A global online homeware marketplace
1001+ employees
Open for applications
4 days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- 2+ years of work experience in a relevant field, ideally in sales, account management, sales strategy, sales management, business operations and/or advertising industry
- Proficient knowledge of Excel / Google Sheets required
- Must be comfortable working with large large datasets
- Strong communication skills for effective verbal and written communications with sales teams, operations specialists, technology departments and executive leadership
- Strong organizational skills and attention to detail with the ability to manage and prioritize multiple projects at once
- Analytical and problem-solving skills to identify opportunities for process improvements and develop and implement new strategies
- Experience with Salesforce or similar CRM platforms preferred
- Experience with GBQ / SQL or other database languages and familiarity with visualization tools, such as Looker, Looker Studio, or similar is preferred, but not required
What the job involves
- We are looking for a Senior Associate to offer data-driven solutions to problems posed by stakeholders across the company and optimize processes across our commercial efforts
- This role provides significant exposure to senior leadership and opportunities to work with a variety of cross-functional partners across Commercial and Technology organizations
- A successful Senior Associate is driven, flexible, able to think on their feet and solve ambiguous problems creatively
- They have demonstrated skill with technical tools and processes through project management, data analysis, or other similar experience
- Senior Associates must be detail-oriented and thrive in a fast-paced, dynamic work environment
- Sales Enablement: You will develop and implement Commercial processes for sales teams, specialists, and other representatives by researching and analyzing data to create sales forecasts and creating and managing tools and reports to increase sales process efficiency
- Performance Management: You will provide accurate, timely, and actionable reporting and business metrics to leadership, highlighting key insights into spend trends with meaningful and actionable insights
- Product Improvement: You will provide valuable user insights to make incremental enhancements on existing products and analytical tools, closing the gap between commercial requirements and the technical teams
- Business Partnership: You will build strong relationships and collaborate with business leaders to become a trusted partner who highlights risks, spots opportunities, and builds simulations and sensitivity analyses
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist
Insights
Many candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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