Customer Success Lead, Notable
Strategic Accounts
$115-140k
+ Equity + 25% Variable bonus
More information about location
Digitising doctor-patient interactions
Open for applications
Digitising doctor-patient interactions
201-500 employees
Open for applications
$115-140k
+ Equity + 25% Variable bonus
More information about location
201-500 employees
Company mission
To make healthcare more accessible, affordable, efficient and compassionate.
Role
Who you are
- 7+ years of experience in customer success, implementation, or consulting in healthcare
- Proven track record of building relationships with and influencing C-suite executives
- Strong technical understanding of healthcare IT systems, workflow automation, and/or data analytics
- Exceptional communication and interpersonal skills, including the ability to clearly articulate complex technical concepts to non-technical audiences
- Deep understanding of the healthcare industry, its challenges, and the role of technology in driving innovation
- Strategic thinker with a proven ability to lead cross-functional teams and drive collaboration
- Bachelor's degree or equivalent experience
- Willingness to travel up to 50% of the time
What the job involves
- As a Customer Success Lead for strategic accounts at Notable Health, you will be the orchestrator of customer success for our most valuable and complex healthcare clients
- You will immerse yourself in their world, understanding their unique needs, challenges, and ambitions, and then leverage Notable's full platform capabilities to drive transformative outcomes
- This is a highly visible role that requires a blend of technical expertise, relationship-building, commercial acumen, and a passion for driving innovation in healthcare
- Establish yourself as a trusted advisor to C-suite executives, building relationships based on strategic insight and understanding their business goals
- Influence executive decision-making by navigating the healthcare landscape, identifying opportunities, and positioning Notable as a strategic partner
- Act as a senior representative for Notable, advocating for the customer at the executive level and ensuring their needs are met
- Develop and execute multi-quarter success roadmaps aligning Notable's solutions with the customer's evolving needs and strategic priorities
- Facilitate seamless communication and collaboration between the customer and internal teams to ensure successful delivery and maximize customer satisfaction
- Act as the customer's voice within Notable, providing feedback to drive product development and enhance the overall customer experience
- Partner with the Partnership Manager to ensure successful renewals, identify upsell/cross-sell opportunities, and drive revenue growth
- Proactively generate new leads and pipeline for Notable's solutions within the customer's organization, sharing success stories across multiple organizations
- Ensure Notable's solutions deliver tangible ROI and contribute to the customer's long-term growth and success
- Build trust and rapport with diverse stakeholders, from frontline staff to executives, across the customer organization
- Proactively manage escalations, coordinating cross-functional teams to address customer issues and concerns swiftly
- Maintain a significant on-site presence (50% travel) to solidify relationships and gain a deep understanding of the customer's operational environment
Our take
Modern medical technology is amazing but administration has not been able to keep up, with doctors ands surgeons still bogged down in repetitive paperwork keeping them from seeing more patients. Notable exists to solve this problem with intelligent automation, relieving doctors of up to 70 minutes per day of administrative tasks and eliminating input errors or missed patient requirements.
While other software companies such as UiPath are trying to reduce repetitive workloads through automation, Notable stands out due to its focus on the needs of medical practictioners in particular, and because of its solution's ease of integration into existing systems thanks to its focus on APIs. This has grown it a customer base of thousands of medical care sites, with 100% positive reviews for its product.
Notable has raised large amounts of funding which it has invested in scaling its operations, mainly in healthcare and the US. But it is also investigating additional uses for its technology, moving into adjacent market sectors and preparing for overseas expansion, releasing an AI assistant for patient engagement and staff workflows in 2023. As skilled administrative staff becomes harder to come by but the need for medical care only increases, the demand for Notable's product is set to grow.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2021
$100m
SERIES B
Sep 2018
$13.5m
SERIES A
Total funding: $119.2m
Company benefits
- Dental and vision cover
- Equity in company
- 401K
- Work from home opportunities
- Health insurance
Company values
- Redefine what's possible
- Obsess over outcomes
- Celebrate the journey
- Iterate with zeal
- Excel with humility
Company HQ
Downtown, San Mateo, CA
Articles
Founders
Adam Ting
(CPO)Adam is a Stanford graduate who prior to Notable, worked as Head of Design at Blend.
Justin White
(CTO)Justin has a PhD in physics from Stanford. Prior to Notable, Justin was the VP of Engineering at Blend.
Pranay Kapadia
(CEO)Prior to Notable, Pranay worked for Microsoft and Intuit. They were also the VP Product Management at Blend.
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