CRM Operations Lead, Storio Group
More information about location
1+ day a week in office
eCommerce photo product company
Open for applications
eCommerce photo product company
1001+ employees
Open for applications
More information about location
1+ day a week in office
1001+ employees
Company mission
To make joy unforgettable by bringing our customers’ stories to life through a range of high-quality personalized photo products, like photo books, wall decor, calendars & gifts.
Role
Who you are
- Are you a CRM Lead who thrives in an e-commerce setting with people and project management experience?
- 6+ years working experience in CRM in an e-commerce environment
- Solid people management experience
- Strong collaboration and communication skills
- Commercial eye and performance driven
- Problem-solving and analytical skills
- Strong project management skills, effectively managing multiple projects across departments
- Experience in a widely used premium CRM tool, such as Adobe Campaign, Salesforce, Hubspot etc
- Enthusiastic team player with “let’s go for it!” mentality, used to working in a fast-paced e-commerce, international environment
- Excellent written and verbal skills in English
What the job involves
- As our CRM Operations lead, you will be one of the 3 leads in the CRM team in charge of driving repeat and customer lifetime value for our 7+ million customers across Europe
- You will be responsible for a team in charge of executing on the CRM promotional calendar and will closely collaborate with your peers who lead the planning and app & automation sub-teams
- Lead a team of 6 passionate CRM specialists across 4 locations to execute on promotional planning for newsletters and help increase our customer’s repeat, loyalty and lifetime value
- Closely collaborate with the CRM Tech team on the CRM tool migration and process alignment between both teams
- Lay foundations of operational processes to increase the team’s efficiency and effectiveness
- Own quarterly forecasting and closely monitor ongoing performance throughout the quarter
- Define main channel and customer KPIs to report out on and own weekly & monthly performance reporting for the promotional CRM drops
- Grow, protect and develop the mailable base and that way nurture growth for the channel and customers
- Own deliverability monitoring and reporting
- Closely collaborate on high impact projects, both internally with the other sub-teams as well as externally with other departments
- As our CRM Operations lead, you will be one of the 3 leads in the CRM team in charge of driving repeat and customer lifetime value for our 7+ million customers across Europe. You will be responsible for a team in charge of executing on the CRM promotional calendar and will closely collaborate with your peers who lead the planning and app & automation sub-teams
Otta's take
Theo Margolius
COO of Otta
Storio Group is a personalised photo company that creates photo books, wall decor, calendars, and gifts that are tailored to the individual.
The result of a merger that combined eight brands across fourteen European markets, Storio Group is vertically integrated and, unlike many competitors, manufactures the vast majority of the products it sells. The pan-European company serves over 7 million customers and is rapidly expanding, with its own state-of-the-art printing facilities across the European continent.
The company rebrand in 2024 was part of a two-year post-merger strategy that focused on integration, innovation, and growth across the Storio Group. With 11 million customers across the globe across its brands, Storio Group’s new identity follows a leadership change and signifies a significant brand consolidation.
Insights
Some candidates hear
back within 2 weeks
42% female employees
13% employee growth in 12 months
Company
Company benefits
- 8 weeks out of the year to work working remotely abroad
- Money Purchase Pension scheme with employer/employee contributions
- Season ticket loans
- Cycle to work scheme
- Credits to spend each year on company products
- Mental health and wellbeing support available 24/7
- Referral bonus when you bring your friends to join the team
Company values
- Act with heart; People - both customers and employees - are at the heart of all we do. So we embrace diversity and get to know each other as real people and build real relationships based on mutual understanding and respect.
- Give our best; As the crafters and makers of people’s memories, we play an important role in our customers’ lives. That’s why we give our best and work together to build a better business, every day.
- Own all we do; We are all, as individuals and as a team, responsible for creating our success and shaping our future. We lead the charge and drive things forward - fully owning our actions and decisions along the way.
- Embrace curiosity; We believe progress requires curiosity. So, we’re relentlessly curious about the world and each other, actively seeking out diverse perspectives and always asking big questions like ‘why’ and ‘what’s next’?
- Find the joy; At Storio, joy matters. We see it as a state of mind, so while we don’t pretend every day will be easy, we do set out every day to intentionally find, create and share big and little moments of joy with our customers and teammates.
Company HQ
Farringdon, London, UK
Founders
Alessandro Coppo
(CEO)Previously Senior Vice President of eBay classifieds, Principal at the Boston Consulting Group.
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