Business Operations and Strategy Senior Manager, ServiceTitan

• The individual has a well-rounded background - including analytic rigor, project management, and a mix of strategic and operational work
• 6-8+ years of work experience in a combination of high growth tech companies and/or management consulting and experience leading teams
• Functional experience in operations/business operations, strategy and/or growth within the SaaS space is preferred
• Experience conducting quantitative and qualitative analyses (e.g. customer research, data analysis, customer segmentation strategies, competitive assessments etc.)
• Ability to distill complex issues into concrete action plans; manage execution; and drive results
• Energized by ambiguity and dynamic working environments that provide a diverse experience and opportunity to tackle different problems
• Knows how to balance getting the details right while still moving fast
• Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels

• The Senior Manager - Business Operations & Strategy is an integral role on the Revenue Strategy & Operations team contributing to ServiceTitan’s expansion
• The role will be a mix of market expansion programs (opportunity assessment, strategy development, execution/iteration) and transformative “special projects” aimed at empowering ServiceTitan’s growth
• S/he will be able to quickly jump in and take day-to-day ownership of key strategic initiatives and their outcomes
• Ideate and lead deep dives / analysis (in collaboration with cross functional partners) into highest priority strategic topics (e.g. market entrance, expansion and leadership strategy)
• Own high impact initiatives and drive from opportunity identification/strategic incubation to ongoing execution and iteration
• Drive day-to-day operations, program management and strategic pivots for your initiatives
• Partner cross-functionally with Product, Demand Generation, Sales, Post-Sales, and Finance as a steward of the programs you own and their full-lifecycle outcomes
• Support development of priorities, resource planning, goal setting for the broader Revenue teams, including but not limited to setting and advocating for the priorities of your initiatives
• Present insights, status updates and recommendations to senior leaders and cross-functional stakeholders to drive decision making

• Flexible time off
• Fully paid individual medical, dental, and vision coverage
• Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
• Tax free savings via HSA, FSA, and Dependent Care FSA
• 401(k) match
• Personal development programs and annual learning budget
• Medical plan with up to $20,000 in fertility coverage
• Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
• Adoption support including reimbursement of up to $20,000
• Bereavement leave for loss of a pregnancy or loved one
• Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more

Total funding: $1.5bn

ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.