ZCX Channel Consulting Solution Engineer, Zoom

$131.2-262.4k

Senior and Expert level
Remote from US
Zoom

Video-focused online communications platform

Job no longer available

Zoom

Video-focused online communications platform

1001+ employees

B2CB2BCommunicationTelecommunicationsVideo

Job no longer available

$131.2-262.4k

Senior and Expert level
Remote from US

1001+ employees

B2CB2BCommunicationTelecommunicationsVideo

Company mission

To make video communications frictionless and secure.

Role

Who you are

  • Do you have a passion for working with Partners? Do you have experience working in the Contact Center industry?
  • Do you have a passion for diving into technology that powers better customer experiences?
  • 5+ years of CX/Cloud CCaaS Channel Solution Engineering
  • Strong business and technical acumen with demonstrated experience within the CX industry including Contact Center, Workforce Management, Workforce Engagement Management, Reporting/Analytics, Chatbot, Voicebots, AI
  • Demonstrated understanding of Customer Experience market and trends, advocating for Channel led partnership strategy and vision
  • Ability to build and execute go-to-market Channel strategies
  • Experience implementing CX solutions is a plus
  • Understanding of sell-through channel sales motions

What the job involves

  • Zoom is looking to grow its global Contact Center Solution Engineering team, seeking a talented Partner Consulting Solution Engineer with deep specialized experience in Customer Experience (CX)
  • Partner Customer Experience Consulting Solution Engineers serve as experts in Zoom's portfolio of Contact Experience capabilities and are responsible for technical onboarding, nurturing and enabling CX specialized partners
  • Join us in helping our Partners level up their contact centers and growing Zoom’s next billion-dollar business
  • Serve for North America and LATAM as the pre-sales CX channel Partner trusted advisor; translating technical and business requirements into solutions
  • Develop trust with Partner Customer Experience pre-sales teams, leadership, and other key stakeholders
  • Develop and maintain lasting relationships with CX channel Partners
  • Build technical business plans with focus CX Partners to drive Zoom CX adoption within the portfolio
  • Execute technical presales training and ongoing enablement for ZCX Partners
  • Engage with ZCX Product teams internally to drive Partner and customer feedback to expand product innovation, adoption, and market leadership
  • Detailed understanding of industry regulatory requirements and security requirements within CX environments

Application process

  • End Date: June 3, 2025

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Insights

Top investors

7% employee growth in 12 months

Company

Company benefits

  • Work from home opportunities
  • Retirement benefits
  • My-Time-Off (MTO), an extended vacation policy
  • Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
  • Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
  • Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
  • Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
  • Employer Matching of Charitable contributions up to $500 USD equivalent/year
  • Annual Zoom Store Allowance
  • Business Travel Accident Insurance

Funding (last 2 of 5 rounds)

Jan 2017

$100m

SERIES D

Feb 2015

$30m

SERIES C

Total funding: $148.5m

Our take

Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.

Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.

To counter these trends, Zoom is expanding its business offerings through product development and strategic aquisitions, such as that of Solvvy (an AI and automation service) in 2022. It remains to be seen if this will be enough to turn things around for Zoom: along with many other large tech companies it has recently engaged in large-scale layoffs to realign itself with a difficult economic situation. Still, it is a profitable company and a household name, and its track record of innovation means it is still very much one to watch in the communications space.

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Freddie

Company Specialist at Welcome to the Jungle