Technical Account Manager, Stripe
French Speaker
$109.7-148.4k
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses
A financial infrastructure platform for businesses
Open for applications
A financial infrastructure platform for businesses
1001+ employees
Open for applications
$109.7-148.4k
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- 5+ years of experience managing large users where you lead complex integration conversations in a highly consultative and proactive manner
- French and English proficiency speaking is a requirement for this role
- Hands-on experience working with standard trading API protocols
- Knowledge or experience using SQL, building queries and modifying more complex ones is required
- Energized by technical troubleshooting and comfortable interfacing with technical teams
- Exceptional interpersonal and presentation skills. Ability to engage with stakeholders at all levels, decision makers on product and technology, and project management accordingly
- Quick at prioritizing and responding to fluctuating, high-impact, urgent asks from multiple channels including Slack, video conference, email and in-person
- Ambitious, hardworking collaborator with customers and internal colleagues alike, with creative ideas to inspire customer loyalty and adoption
Desirable
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
What the job involves
- As the Technical Account Manager (French Speaker) - you will play a key role in developing strong trusted relationships with our largest and most complex enterprise users
- Build strong relationships with key users, become an expert on the user's implementation and have a deep understanding of their business goals and priorities.Provide proactive recommendations to help your users optimize their Stripe API integration
- Lead cross-functional partnerships with Engineering, Product and Sales to be the voice of the user’s needs but also within your user organizations, to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, reporting, and critical issue detection
- Consult users and advise them on how they can find greater value in our services
- Collaborate closely with the Enterprise Support team to share user context, knowledge and best practices to enable delivery of context-aware support to users
- Work closely with Sales, Incident Response Managers, Product and Engineering teams as part of a larger effort to service these users on Stripe
- Provide API development support to clients utilizing the Stripe API suite across all product lines, including best practices guidance
- Operationally savvy, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Assist Support Engineers in troubleshooting technical issues and service outages for assigned accounts. Responsible for escalation to Stripe senior management to ensure timely resolution of service outages
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Founders
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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