Cloud Support Engineer, Seqera Labs
+ Equity
More information about location
Open source workflow orchestration software
Job no longer available
Open source workflow orchestration software
21-100 employees
Job no longer available
+ Equity
More information about location
21-100 employees
Company mission
Seqera's mission is to deliver the most seamless experience for data pipelines at scale, with a focus on the life sciences.
Role
Who you are
- We are looking for a customer-oriented professional with deep technical skills, and who thrives on helping clients solve challenging problems
- 4+ years of experience in a customer facing support engineering and/or cloud platform technical support role within an enterprise software company
- Hands-on experience deploying and managing container orchestration technologies, specifically Docker and Kubernetes
- Expertise in implementing complex real-world solutions in public clouds, with advanced skills in at least one of the following: AWS, Azure or GCP
- Practical experience implementing systems in areas of networking, storage management, and authentication
- Demonstrated ability to analyze and solve problems in complex technical environments, with a proven track record of quickly adapting to new technologies and concepts
- Excellent interpersonal skills complemented by superior written and oral communication skills; strong proficiency in English is a must
- A creative and curious mindset with the resilience needed to thrive in a fast-moving startup environment
Desirable
- Bachelor's degree in Computer Science or a related field highly desired, this is a very technical role
- Prior experience using Git
- Exposure to hybrid cloud/on-prem environments and High Performance Compute (HPC)
- Prior experience with bioinformatics or biotechnology
What the job involves
- As a Cloud Support Engineer, you will be the technical face of Seqera to our customers, and you will have the opportunity to work with everyone from the biggest names in Life Sciences to the world's most innovative Biotech startups
- You'll use your technical acumen to troubleshoot complex issues across AWS, Azure, GCP, and hybrid environments
- You will work hand in hand with other Seqera teammates to ensure the platform seamlessly functions, while guiding customers on how to most effectively utilize our products to achieve their goals
- Customer Troubleshooting & Support: Work directly with external customers as well as with internal teams to resolve complex customer issues involving Seqera's platform, delivering hands-on support around infrastructure, custom pipelines and third-party technology integrations
- Engaging with Diverse Environments: Implement the Seqera product ecosystem across a variety of Cloud platforms and On-Prem customer environments. Leverage deep product knowledge to provide insightful solutions to customer challenges
- Feedback & Advocacy: Convey customer feedback to our Product Management and Engineering teams to help shape our technology roadmap. Advocate for customer needs and contribute to the enhancement of Seqera's solutions
- Documentation & Knowledge Sharing: Contribute to the creation and maintenance of company documentation and knowledge articles, fostering a shared understanding of our products within the team and among customers
- Professional Development: Expand your technical skills through internal training and independent learning
Otta's take
Xav Kearney
CTO of Otta
Commercial DNA sequencing and advances in biometrics have led to an explosion in biological data, which is likely to prove critical in tackling the major problems facing the life sciences. The problem is, the data is so vast in quantity and diverse in type that analysing it and managing it can prove prohibitively expensive. This is where data orchestration and workflow platform Seqera Labs comes into its own.
Seqera is focused predominantly on facilitating big data analysis and management in the life sciences, and it has gotten impressive traction. Its Nextflow product, a distributed data analysis solution, has been used by over 10,000 organizations, including teams working on COVID sequencing and cancers.
The program can be used by precisely the people who understand the data without the need for external teams, and it has rapidly led to Nextflow becoming a widely-used industry standard. This means Seqera has been enthusiastically welcomed to take pole position and funded generously, all within a sector where urgent big-data projects are set only to proliferate. So it looks likely that Seqera will have a pivotal role in key life-sciences developments going forward.
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Oct 2022
$23.9m
SERIES A
Sep 2021
$5.5m
SEED
Total funding: $29.6m
Company benefits
- Awesome international working environment
- Passionate & talented team
- Continuous skills development
- Mental health app access
- Team retreats and bonding activities
Company values
- Innovation and curiosity - We see the universe as a place of infinite possibilities. Our curiosity is stimulated by the physical world. We have never finished learning and are always seeking to improve our knowledge and ourselves
- Transparency and openness - We are open about as many things as possible. Transparency creates awareness. It allows us to recruit people that care about our values, gets us faster feedback, and makes it easier to collaborate
- Commitment to craft - We are professionals with a passion for our work. We strive towards excellence. Incredible talent and the right tools combined with an environment that fosters collaboration and clear accountability, create an outsized impact
- Driven by impact - We wake up every day to make a better world. By empowering grass-roots scientists and global institutions, we leverage our skills and reach to make the biggest impact possible
- Do the right thing - We do what is best for the greater good of the organization while striving towards our mission. We don't make decisions based on personal needs, personal popularity, or that enforce our personal beliefs
Company HQ
El Poblenou, Barcelona, Spain
Founders
Paolo Di Tommaso
(CTO)A computer scientist with broad experience as a software engineer and software architect in life science and healthcare applications.
Evan Floden
(CEO)A Biomedicine PhD graduate, with broad experience across biomedicine and computing, including work as the Senior Bioinformatician at the Wellcome Trust Sanger Institute, and as a postdoctoral researcher at the Centre for Genomic Regulation.
Salary benchmarks
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