Senior Office Coordinator, Klaviyo
$65.6-98.4k
5 days a week in office
Intelligent marketing automation powered by customer data
Posted today
Intelligent marketing automation powered by customer data
1001+ employees
Posted today
$65.6-98.4k
5 days a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- 2-4+ years of office, facilities, or related experience
- Prior customer service, IT, admin, or event management experience is a plus
- Monday-Friday in-office attendance required, ~9:00-5pm EST with flexibility around onsite events
- Ability to prioritize workload, follow through, and complete tasks in a timely manner
- Strong organization and planning skills
- Comfortable owning projects and making decisions; takes initiative and works well independently as well as with others
- Customer service oriented; outgoing and personable; polished approach with internal and external clients
- Ability to work in a fast-paced environment with changing needs and requirements
- Strong attention to detail, can learn quickly and understand big picture concepts
- Ability to lift >50lbs
What the job involves
- Klaviyo is seeking an Sr. Office Coordinator to join our Global Real Estate Ops team. We’re looking for someone who is experienced in maintaining an effective and efficient office working environment, genuinely enjoys working with diverse people, and is passionate about creating a welcoming and collaborative environment for both employees and visitors.
- This highly impactful role will be part of the Finance Organization, report directly to the Manager of Office Operations and Facilities, and will work cross-functionally with Global IT, People Operations, Marketing, Internal Comms, Employee Experience and others.
- This person will have the opportunity to join us on our mission to enable Klaviyos to thrive, to contribute to a uniquely special culture, and to make the company the place where the best-of-the-best come to work
- Assist in managing the day to day operations of our Boston HQ
- Field daily inquiries by employees in the Boston office on questions and issues
- Monitor Office Operations support ticket queue and resolve questions with comprehensive answers
- Assist Global IT team with on-the-ground support for maintenance of Klaviyo provided technology such as computer monitors, conference room systems, and technology accessories
- Work with and act as a primary contact for the WeWork Community team. Handle suite related needs and maintenance
- Responsible for enforcing and suggesting updates to office policies, procedures and safety standards (emergency evacuation plan, visitor registration, security, ADA/OSHA compliance, etc.)
- Greet and register office vendors and visitors
- Assist in facilitating the future of work plan for the Boston Office
- Utilize space management software to assist with space management and helping Klaviyos find meeting spaces
- Assist in facilitating meetings/events coordination with the Employee Experience team and other internal stakeholders
- Assist in maintaining the overall appearance, organization, and cleanliness of the Boston HQ. Performing daily walkthroughs to ensure workstations, conference rooms and public spaces are clean and presentable
- Restock and maintain inventory and supply management of office supplies, cleaning supplies, bathroom supplies, PPE, technology accessories, etc
- Oversee recurring office service vendors
- Assist to manage office access for Klaviyo employees/new hires by creating, replacing and terminating access cards
- Assist in facilitating in-office food and beverage programs
- Assist in monitoring office utilization
- Assist with interoffice moves
- Be an ambassador of company culture and values. Be approachable, reliable and energetic
- Assist with additional special projects, as required
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
Share this job
View 139 more jobs at Klaviyo