• Bachelor’s degree in Business, Engineering, or a related field
• 3-5 years of experience in customer success, account management, or a similar role, preferably within robotics or within the enterprise space
• Strong technical acumen with the ability to understand and explain complex AI and robotics solutions to both technical and non-technical stakeholders
• Proven track record of managing customer relationships and driving customer success in a B2B environment

Desirable

• Chef is seeking our first Customer Success Manager to act as the primary point of contact for our customers
• In this role, you’ll own the relationships with our customers and ensure their continued satisfaction with our product
• Our customers drive our growth and our success, and the customer success function is crucial to our business
• You’ll be in close contact with our customers and you’ll collaborate with our sales, product, and engineering teams to drive engagement, long-term satisfaction, and, ultimately, the growth of this company
• Your number one metric will be NDR - do customers buy more robots? If you’re passionate about customer experience and you thrive in the fast-paced, dynamic environment of an early-stage startup, we’d love to hear from you
• Drive NDR: ensure current customers buy more robots
• Measure key metrics like utilization and track them week by week. Do what it takes to improve metrics, including spending ample time onsite with customers
• Build and maintain strong, long-term relationships with key stakeholders at customer organizations
• Act as a trusted advisor, offering strategic guidance to help customers achieve their objectives with our robotics solutions
• Develop and implement customer success plans tailored to each customer’s specific goals and requirements
• Prepare status reports by gathering, analyzing, and summarizing relevant data (Throughput, Utilization, Uptime, etc)
• Conduct weekly meetings with the customers to drive NDR
• Frequently spend time at customer sites, building relationships with customers, training users on established and new systems, finding reasons for utilization gaps, and determining which features/bugs to prioritize to improve utilization
• Identify opportunities to promote additional products and services that enhance the customer’s operations and drive customer renewals and account expansion
• Work closely with the technical support and engineering teams to resolve customer issues efficiently and effectively