Customer Success Manager, WorkRamp
Scaled Segment
$100-140k
+ Equity
All-in-One learning platform
Open for applications
All-in-One learning platform
101-200 employees
Open for applications
$100-140k
+ Equity
101-200 employees
Company mission
To create a strong culture of learning.
Role
Who you are
- 3-5 years of experience in Customer Success, including demonstrated experience building 1:many programs for customers in the Scaled/Digital segment
- Strong business acumen in Self-Service/Digital/Scaled CS strategies
- Past experience owning full-cycle renewals (price quotes, negotiation, and closing)
- Experience building automations/workflows/playbooks in Vitally (or similar CS platform) strongly preferred
- Exceptional written communication skills
- Detail-oriented with a bias towards action. Strong analytical mindset with proficiency in leveraging data-driven insights for strategic decision-making
- Experience in B2B SaaS, preferably in early to mid-stage startups
- Comfortable working with CxOs and managing a sales process
- Strong coaching skills, technical aptitude, territory management skills, and attention to detail
- Passion for the startup experience
What the job involves
- As the first Customer Success Manager to fully own our Scaled segment, you will drive adoption and engagement, educate customers on best practices, identify upsell opportunities, and secure renewals, primarily through digital programs
- Own the customer relationship post-deployment for hundreds of customers in our Scaled segment, working with stakeholders from CxOs to individual contributors
- Deliver measurable scaled-success engagement tactics and proactive + interventional success playbooks for 1:many customer engagements
- Utilize data analytics to identify patterns and trends in customer interactions
- Collaborate with Customer Education & Community Manager to build and maintain the Scaled customer journey together
- Share the results of successful playbooks and email campaigns with 1:1 CSM team so they may leverage the same content and automations for their own customers, making the broader team more efficient and effective
- Be a strategic advisor to customers, helping them achieve their business outcomes
- Channel feedback directly to the product team to help shape the product roadmap
- Project managing internal, cross-functional customer projects with your WorkRamp teammates
- Become an expert in learning and training methodologies and best practices
- Have the opportunity to experience a fast-paced startup environment
Our take
The widespread shift from offices to remote working has had a significant impact on the ability of employers to train their staff. Whilst digital e-learning partly provides solutions to this problem, existing platforms are often generalized for large-scale workforce training and can be unengaging or antiquated.
WorkRamp provides a digital platform that enables companies to develop training materials that are engaging, personalized and modular. The learning management system is focused on using employee data to tailor micro-training experiences based on job roles, outputting data insights upon training completion to measure the engagement levels and identify areas for improvement.
Whilst other LMS provide systems for organizations to build learning materials, WorkRamp's approach to incorporating data and personalization into the development tools shows promise at facilitating the additional engagement required in the current remote work landscape. WorkRamp faces competition from rival providers, including Learnsoft and LearnUpon, but has surpassed both in regards to funding, the 2022 round of which will be used to expand its team and customer success programs.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 5 rounds)
Mar 2022
$40m
SERIES C
Dec 2020
$17m
SERIES B
Total funding: $67m
Company benefits
- Fully Remote
- Work from anywhere in the US- Unlimited PTO & 13 company wide holidays
- Equity
- Full Health Coverage, 100% paid short-term & long-term disability insurance, plus life insurance
- Stipend for remote work setup, DeskPass account, & virtual and regional meetups-
- 401K
- Mental Health and Wellness Resources including a free subscription to Head Space, Gym Pass, Spring Health, One Medical & access to 2 Employee Assistance Programs (EAP)
- Employee Resource Groups (Mental Health, Womxn of WorkRamp, WorkRamp Asian/Pacific Islander, WorkRamp Afro-xxx/African-American/Black, LGBTQties, Juntos Latinx, WorkRamp Pride)
Company values
- One Team - We can only win if the entire team wins. We are all accountable to build and contribute to the team culture.
- Customer Focus - We listen to our customers, and are dedicated to providing them with the best experience. We always do what’s right for our customers. Customers are the heart of our business – that’s why we obsess over product innovation and delivering ongoing value from the moment they onboard. Our goal is to always find new ways to help our customers put a culture of learning and growth at the core of their business.
- Always be Improving - Companies grow by learning and making changes. We are not afraid to fail and are committed to learning from our mistakes.
- Operational Excellence - We are proud of our performance driven culture. We do our best every day and execute well.
Company HQ
San Carlos, CA
Articles
Founders
Arsh Mand
(CTO)Studied Electrical Engineering and Computer Science at University of California. Previously in software engineering roles at Box and Xignite, and Director of Engineering at SpoonRocket.
Ted Blosser
(CEO)Studied Electrical Engineering at Santa Clara University. Previously Account Executive at Cisco, Product Manager at Box, and Head of Product at StuffBox.
Diversity & Inclusion at WorkRamp
Brittany Gleitsman (Director of Global Talent Strategy & Culture)
- WorkRamp empowers every professional to reach their full potential through learning. WorkRamp is a people-driven company with the belief that businesses should build lasting products and lasting careers. We want to work with team-oriented people who jump head-first into a challenge and always maintain a high bar for excellence. We’re building a team that believes in our vision and are excited to create a diverse, inclusive, and high-performing culture at WorkRamp
- We know that the investment in diversity, equity and inclusion (DEI) makes business sense, but we think it should make people sense first. To make any meaningful change, we acknowledge that systemic and structural oppression has contributed to the inequitable power and privilege dynamics present in our workplace today. We can’t truly move forward without actively fighting against these institutionalized injustices
- At WorkRamp, we pride ourselves on being the leaders in learning. This doesn’t just apply to our business acumen; this is our philosophy for how we can help and better support our employees and the communities around us. There may and likely will never be an “endpoint'' when it comes to our diversity, equity and inclusivity work. However, this only empowers us to commit to learning and trying every day
- We believe in the power of community. At WorkRamp, we support Employee Resource Groups (ERGs) to foster a diverse and inclusive workplace. Our ERGs exist to organize our collective voice within the company and to honor and recognize the achievements of our employees. Our current ERGs are WorkRamp Mental Health Awareness and Support, Womxn of WorkRamp, WorkRamp Asian American/Pacific Islander, WorkRamp Afro-xxx/African-American/Black, and WorkRamp LGBTQIA+
- WorkRamp is a people-first organization. We are committed to building a diverse, equitable, and inclusive workplace. We know that the only way to empower every professional to reach their fullest potential truly is to make sure everyone feels safe, valued, heard, and ultimately has an equitable opportunity to succeed. We will always work to make WorkRamp a place where every and all employees belong
- We believe in empowering the communities around us and supporting equitable access to learning and education. This is why we’ve partnered with Cristo Rey De La Salle East Bay High School to mentor and support their students. We also provide the WorkRamp technology, learning expertise, and funding to help scale the impact of nonprofit organizations. We pledge to make learning accessible for everyone
Share this job