Executive Assistant and Program Manager, Wayfair
More information about location
4 days a week in office
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
More information about location
4 days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- The ideal candidate will bring strong organizational and planning skills, detail orientation, a high sense of urgency, a sense of humor, and problem-solving abilities to the role. This person should be smart, engaging, fun, curious, and unflappable
- Bachelor’s Degree
- 7+ years of meaningful prior experience as an executive assistant, chief of staff, or other business operations role, including at least 5 years as a manager
- Experience in working with multiple leaders at once
- Demonstrable success in talent development and growing direct reports into expanded or new roles
- Ability to be assertive and give push-back as needed
- Meticulous attention to detail and strong planning and forward-thinking capabilities
- Demonstrated ability to anticipate needs and situations before they are fully developed
- Advanced proficiency in Google Enterprise Suite tools (calendar, mail drive, docs, sheets, slides, meet)
- Excellent written, verbal, and presentation skills
- Extremely high level of discretion pertaining to confidential information
- Flexible and able to handle ad hoc issues that may arise outside of core business hours
What the job involves
- Wayfair, the one of the largest omnichannel retailers of home furnishings and housewares in the United States, has an immediate need for a Senior Executive Assistant to manage the day-to-day activities for our Enterprise Leadership members, and lead both the Corporate Travel and EA program for Wayfair. This is a fantastic opportunity for the right individual to support the senior leaders and employees of one of the fastest-growing companies in Boston, MA!
- Wayfair’s team of Executive Assistants play a crucial role in supporting executives. Their responsibilities include scheduling and coordinating meetings, managing travel arrangements, handling personal tasks (such as errands and appointment scheduling), and serving as the primary point of contact for visiting executives and major corporate investors. In this role, this person will also directly manage multiple senior EAs and shape the ongoing evolution of our EA program
- Wayfair’s travel program sets our global corporate travel strategy focused on ensuring smooth and safe travel at efficient spend. This position offers a unique opportunity for an experienced executive assistant looking to elevate their career
- Supporting the Chief Financial Officer, Chief Administrative Officer, and the Chief People Officer
- Day-to-day administration and coordination of all areas of executive support
- Proactively manage calendars with the ability to schedule and prioritize meetings, resolve schedule conflicts, collaborate with other team members, and stay several steps ahead to maintain efficiency
- Schedule and coordinate numerous weekly and ad hoc meetings, ensuring that all details are managed and communicated effectively with all parties
- Handle all aspects of travel arrangements, both international and domestic, with the ability to make frequent revisions as necessary
- Manage business expenses for executives, ensuring timely and accurate processing after each trip
- Manage and draft communications on behalf of their leaders
- Provide logistical support for large in-office events, including Investor meetings, All Company Meetings, and employee holiday parties
- Interact with key internal and external contacts, investors, and other C-level individuals in a professional manner
- Set Global Corporate travel policy
- Make business and process efficiency recommendations on travel program and project activities in line with business goals and objectives
- Manage our travel and travel payments vendors
- Ensure smooth day-to-day travel booking and traveler support
- Administer and monitor the travel policies, guidelines and spend to deliver efficient travel
- Must be able to represent the team in a positive way to people outside the company
- Act as a point person for visiting executives and large corporate investors
- Act as a direct manager for 3-5 other senior EA leads
- Coach and mentor our Executive Assistants in achieving their long term career goals
- Work closely with the EA Leads and other leaders at Wayfair to expand and enhance our talent development program for our Executive Assistants
- Thrive in a fast-paced workplace by effectively multitasking and managing competing priorities
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist
Insights
Many candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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