Senior Product Manager, Vonage
CRM / Configure, Price, Quote
Cloud-based communications APIs
Open for applications
Cloud-based communications APIs
1001+ employees
Open for applications
1001+ employees
Company mission
To make communications more flexible, intelligent, and personal to help enterprises stay ahead.
Role
Who you are
- Experience with complex 3rd party Enterprise CRM systems (e.g. Salesforce, Vlocity, Siebel) and BSS systems integrations is required, such as Order Decomposition and Provisioning, Product Catalog, Billing and Rating, BI, etc
- Experience with back-office systems such as:
- Salesforce and SFDC components/vendors eg Vlocity, etc. with focus on CPQ solutions
- Pricing and provisioning proprietary or off-the-shelf solutions
- Billing systems such as Oracle BRM, CSG, Amdocs, Zuora, etc
- Excellent at discovering root causes of business pain points, proposing solutions and translating them into actionable business requirements
- Excellent at building strong relationships with internal and external stakeholders
- Ability to communicate with simplicity, precision, and empathy
- Experience with Agile methodologies & tools (e.g. Scrum, Kanban)
- Experience using Jira, Confluence and project management tools
- Computer Science degree or similar technical qualifications
- Minimum 5 years experience in a relevant sector and function
- Minimum 2 years of Product Management experience or Senior Business Analyst
- Previous software development experience at some point in your career
- Previous experience in BSS/OSS Digital Transformation programmes
- Consistent track record working in and delivering complex multi-stream projects
- Significant experience with discovering, analyzing and capturing business requirements
- Some experience with Agile methodologies & tools (e.g. Scrum, Kanban)
- Highly analytical and at ease with influencing others through facts, insights and great presentation abilities
- Self-Aware and confident in the unique blend of technology, market, business and relevant domain skills you bring to the table and how you want to develop as a leader
- Learning mindset: not constrained to use only one set of technologies from previous experience; open to different methods to achieve business goals
- Experience rolling up your sleeves at start-ups or able to demonstrate an ambitious track record at a large corporation or in parallel to your work
Desirable
- Masters Degree in Computer Science or Business Management
What the job involves
- Working with other BSS/OSS Product Managers this person will be a key contributor to the overall BSS/OSS product strategy with particular focus on CPQ (Configure, Price, Quote) functions, customer management and onboarding/provisioning
- This role will require high operational management face-to-face with other Portfolio Leaders, Product Managers, Business Operations and members of Engineering across regions. Strong stewardship of the digital transformation of our business support systems and new back-office services integration is required
- Responsibilities cover all areas of lead-to-cash from Product Catalog Management, Pricing, Supplier Cost management, Approval processes, Provisioning
- Discover, analyze and document requirements
- Work with Engineering to oversee the delivery of new features and products
- Integrate user and customer feedback and performance metrics continuously into plans
- Be able to manage the BSS Product roadmap balancing internal and external customers needs with internal platform demands
Our take
According to Vonage, technology should make business communication easier, but it currently makes it more complicated due to the various communication platforms that users need to spend time learning how to use. Moreover, users often realise that the platform is not the right choice for them after wasting a lot of time understanding how to navigate it. Vonage aims to change this by providing enterprises with a flexible cloud communications platform that simplifies business communication.
Vonage offers a unified communications solution that is easy to understand and use every day. The platform integrates communication via voice, messaging, video, and data and gives clients the flexibility to choose from a wide range of tools and integrations or to create new ones using Vonage's APIs.
Following its acquisition by Ericsson - a multinational networking and telecommunications company - Vonage has been focused on expanding its presence in wireless enterprises and broadening its global offerings. Vonage won the 2022 FinTech Award for Outstanding Cloud Communications Solutions in recognition of its growth and continued dedication to the development of new technologies.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2005
$200m
SERIES E
Aug 2004
$105m
SERIES D
Total funding: $372m
Company values
- Accountability - We do what we say and we own what we do
- Collaboration - We believe different perspectives bring better outcomes
- Trust - We recognize and rely on each other’s talents to achieve excellence
- Excellence - We focus on being the best at what we do
Company HQ
Holmdel, NJ
Articles
Leadership
Rory Read
(CEO, not founder)Member of the Ericsson Leadership Team and Board Member at Booz Allen Hamilton. Previously worked for Dell in a variety of roles, including Chief Operating Executive.
People progressing
Joined as Talent Acquisition Partner (EMEA/APAC), being promoted to Senior Talent Acquisition Partner (Global) after 2 years and currently the Senior Global Head of Talent.
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