Customer Success Manager, CarbonChain
2+ days a week in office (Camden, London)
Carbon accounting software
Be an early applicant
Carbon accounting software
21-100 employees
Be an early applicant
2+ days a week in office (Camden, London)
21-100 employees
Company mission
To prevent the worst impacts of climate change by accelerating the transition to a net-zero economy.
Role
Who you are
- A right to work in the UK (please note this is a hard requirement)
- At least 5 years of experience in management consulting, customer success, or operations / strategy at a fast-growing startup
- Experience in commodities, manufacturing, or sustainability
- Happy to work from our Camden, London office with our team
- Ability to work with diverse teams and move quickly in a fast-paced, sometimes ambiguous environment
- An ownership mentality. We are looking for someone who can deliver impact despite having ample excuses not to. Sometimes this will mean doing work that is not in your job description
- Deep customer empathy. You should be able to use first–principles thinking to suss out what our customers will be excited by
What the job involves
- Our success is driven by the success of our customers, and we’re looking for a new Customer Success Manager passionate about supporting our customers in realizing their climate goals
- You’ll take responsibility for being a customer champion and unlocking the full potential of CarbonChain to drive value for every user
- You’ll be be curious about discovering and solving customer problems, and enjoy working closely with the technologists who develop our product, bringing back insights from the market into what our customers and users want
- Your feedback will help shape our the roadmap, and you’ll be supported by a crack team that loves to ship quickly and get products into customers’ hands
- Being a trusted partner to strategic accounts to drive value and successful business outcomes
- Defining customer success plans and continually being on the lookout for opportunities to grow the account (within departments or into new departments)
- Winning Executive Sponsors and cultivating Adoption Champions
- Proactively anticipating customer challenges and risks, and creating remedial plans to address these to avoid churn
- Defining, mapping and implementing customer lifecycle touch points, including business reviews, customer satisfaction surveys, reference programs, case studies, and others
- Collaborating and working in tandem with the Sales and Product team to orchestrate the necessary resources to foster a seamless customer experience and embed a culture of customer success at CarbonChain
- Becoming an expert on decarbonization and the challenges we can help our clients overcome on their journey to Net Zero
Salary benchmarks
Our take
A global effort is invested in mitigating global climate change, with an increasing number of countries starting to impose fines for companies that fail to reduce their carbon emissions. One of the main issues faced by these companies is the lack of technology available able to track emissions and monitor progress after adopting solutions to diminish climate impact. CarbonChain aims to solve this problem by offering a service that provides accurate accounting for a company’s carbon footprint.
The company differentiates itself through the fact that it aims to help companies from the world's most polluting industries - oil & gas, mining, metals, minerals, and agriculture - which account for 50% of global greenhouse gas emissions. The innovation of CarbonChain comes from the fact that the company has created digital twins of every piece of equipment used in the aforementioned industries; if it cannot find information about the equipment used by a company, it is able to find answers by contacting the producer of that equipment directly.
Founded by ex-employees of gas, mining and oil industries, CarbonChain is led by an expert team. Having established its current services, future phases include features that will allow customers to access their ratings based on industry benchmarks and reported data. The company will also take into consideration customers' future carbon plans to ascertain a more comprehensive picture.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
32% female employees
Company
Funding (last 2 of 4 rounds)
Apr 2023
$10m
SERIES A
Mar 2021
$0.5m
GRANT
Total funding: $11m
Company benefits
- Generous equity package
- Flexible working hours - we encourage regular breaks and being AFK (away from keyboard) to support your wellbeing
- Flexible working location (we like to meet in the office couple of times every week)
- £1000 annual development allowance for you to spend on developing your current skills and learning new things
- Tech equipment of your choice
- Regular social activities
- Generous amount of holidays
Company values
- Customer Traction, Climate Action
- Learn and be Curious
- Own the hot potato
- Bias for Action
- Think Big
- Earns Trust with People, Product, Planet
- Deliver Results
- Hire and Develop the best
Company HQ
Camden Town, London, UK
Articles
Leadership
Adam Hearne
(CEO)Previously Head of Operations and Product Management at Medopad and Senior Program Manager at Amazon.
Roheet Shah
(COO)Previously Consultant at The Boston Consulting Group and Senior Vendor Manager at Amazon.
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