IT Support Technician, Faire
More information about location
Online wholesale marketplace
Job no longer available
Online wholesale marketplace
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To empower entrepreneurs around the world to chase their dreams.
Role
Who you are
- We’re looking for someone who is passionate about the latest technology, is a self-starter, and is eager to learn and grow with us
- 2+ years in and IT Support role
- Strong dedication to creating an amazing employee service experience
- Demonstrated experience managing Macs, SaaS products, and A/V solutions
- Experience delivering presentations or technical training
- Excellent organizational skills and attention to detail
- Understanding of basic networking
- Demonstrated ability to juggle multiple projects/initiatives simultaneously
- Comfortable digging into dense, technical details
- Passion for technology, driven to keep up with the latest trends
- Strong service orientation and passion for delivering innovative solutions
- Elite technical troubleshooting ability
- Excellent written and verbal communications skills
- Collaborative and team oriented
- Ability to lift 20kg
- Ability to travel to the Europe, the US and Canada
- Ability to work a flexible schedule as needed
What the job involves
- Faire is looking for onsite IT Support Technician to join the Faire IT team in London
- You’ll provide world-class technical service and support to our internal teams and take on challenges like troubleshooting SaaS apps, supporting endpoint hardware and software, and partnering with IT Engineering to support more advanced escalations like networking or A/V troubleshooting
- This role will be responsible for the provisioning of technical equipment for new and existing employees (both local and abroad) and will be a primary point of contact for all things IT-related for our London office
- Assume a primary role in the analysis, diagnosis, and resolution of incidents and problems
- Field issues and requests from users and troubleshoot technical problems to find solutions
- Troubleshoot problems with SaaS apps such as Google Workspace, Salesforce, Atlassian, etc
- Partner with IT Engineering Teams for advanced troubleshooting and escalations
- Work with teams across the organization to create an amazing experience for all new hires both in-office and remote
- Manage software and hardware licenses and services
- Setup and troubleshoot A/V for conference rooms and collaboration spaces
- Evaluate existing and upcoming processes, and provide feedback for improvements
- Anticipate and plan for issues and needs as Faire grows and scales
- Create high-quality documentation for both colleagues and end users
- Perform basic network troubleshooting and maintenance
Salary benchmarks
Our take
Faire is a company that helps retailers find and buy wholesale merchandise for their stores, pairing independent brands with retailers. The company connects two million retailers globally to tens of thousands of brands across the globe.
In addition to a large catalog, the company attracts smaller retailers by offering net 60-day terms and free returns to boost confident buying at unpredictable times. Faire has seen impressive growth, reporting 300% year-on-year volume growth and a valuation of over $12.6B following its most recent tranche of funding from Shopify.
This investment is funding its continuing expansion into European and Australian markets, while accelerating product development, focusing on its OS for wholesale. It is also hiring talent globally as it takes aim at becoming a kind of Amazon for local and indie brands that want to sell globally.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
109% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"I joined Faire over a month ago and the onboarding has been very comprehensive including some additional material that has been extremely helpful..."
Funding (last 2 of 10 rounds)
May 2022
$416m
SERIES G
Nov 2021
$400m
SERIES G
Total funding: $1.5bn
Company benefits
- Comprehensive healthcare
- All of our offices have been designed with local in mind—from our architects to our coffee blends
- Paid vacation time, holidays, and company-wide “Faire Fundays.”
- Including a monthly credit toward your wellness-related programs
- Generous parental and family leave, as well as fertility support benefits
- Including free access to Modern Health therapists and resources
- Optional morning meditation, plus a free Headspace membership
- Faire will match up to US$250 of your charitable donations, every year
- For personal and professional development, as well as unlimited access to training courses through LinkedIn Learning
- Whether you want to grow as a leader, hone your craft, or explore a new discipline, our career framework allows space for you to explore
Company values
- We serve our community
- We seek the truth
- We’re all owners
- We embrace the adventure
- We’re kind
Articles
Founders
Max Rhodes
(CEO)Was previously an Advisor at Blunt Umbrellas and Director of Consumer Product at Square.
Daniele Perito
(Advisor)Former Director of Security and Risk Engineering at Square, prior to co-founding Faire.
Marcelo Cortes
(CTO)Previously a Senior Software Engineer at Google. Before that, co-founded FreePoint Inc.
Jeff Kolovson
(COO)Was Operations Lead at Square. Before that was a Business Analust for McKinsey and Co.
Diversity & Inclusion at Faire
Clarence Sanon (Engagement and Inclusion Manager)
- We have internal structures and mechanisms that acknowledge and counteract organizational bias while ensuring equitable opportunity across the organization.
- Our teams are balanced across demographic backgrounds and identities, ensuring equity at all levels of the organization and ensuring a region-specific nuance
- Faire Femmes: Our mission is to build a space that is inclusive, safe, and empowering for those who identify as women to succeed
- HUE: Our mission is to create a safe space where folks of colour can feel comfortable being themselves and talk to folks who get it. We want HUE members to feel confident expressing themselves, their culture, and their heritage
- Flaire: Our mission is to empower all Faire employees to express their whole selves at work, and to make Faire an inclusive environment for all members of the LGBTQ+ community
- Fairents: Our mission is to cultivate Faire into a company where working parents can thrive in their professional ambitions, maximize their impact supporting Faire business goals, and be successful in their pursuit of rewarding & fulfilling journeys as parents
- We have employee resource groups (ERGs) and a cross-functional Diversity, Equity, Inclusion, and Belonging Council (DEIB) at Faire. The DEIB Council works in collaboration with other functions to ensure integration and consideration of DEIB in policies, programs, products, and processes
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