Community Support Specialist, Atolls

• Have a perfect command of the French language and your spelling, grammar and syntax are impeccable
• Able to communicate in English with members of our international team
• Able to communicate clearly and coherently, and always strike the right tone
• Experience in customer support or customer relations
• Highly motivated by creating an optimal user experience
• Show empathy towards our users and know how to interact in a way that reflects our values
• Demonstrate a strong knowledge of the community, site user journeys and forum communication
• You have excellent organisational skills and are able to manage a fast-paced workload to implement processes
• Pay great attention to detail to ensure Dealabs content meets the highest standards
• Available to work 35 hours a week
• You can work 5 days a week - with the possibility of working at weekends (days off to be determined later)

• We are looking for a passionate Community Support Specialist for our French community, Dealabs
• Support the Dealabs community and our Community Support team
• Dealing with queries and requests in a positive and balanced way
• Ensuring that our content meets the highest standards
• Demonstrate your ability to resolve delicate or sensitive situations
• Understand the subjective nature of managing online communities

• We’re looking forward to receiving your CV in English

• A culture that cherishes your individual and professional development
• An open-minded team that embraces new ideas, perspectives, and methodologies
• Flexible hybrid working scheme with the possibility of working from abroad for up to 6 weeks
• Cloud-based company
• 32 Days-Off + Your birthday off
• Global and Local get-togethers
• Possibility of taking a sabbatical after 2 years in the company
• Access to training and self-development learning platforms with up to 2.5 hours a week of your working hours

Total funding: $60.2m

With savings portals in over 20 countries, Deloitte’s Technology Fast 50 award winner Atolls - formerly Global Savings Group - has a track record of generating millions in income for a versatile range of retailers. With an international client base including Microsoft, Adidas, and H&M, Atolls uses data analytics to build customer service platforms for its clients' consumer bases. These platforms allow its clients to offer cashback, deals, and ways to save, thus enhancing the CX experience.