Director of Customer Success, Memfault
$130-190k
+ Equity packages
IoT reliability platform
Job no longer available
IoT reliability platform
21-100 employees
Job no longer available
$130-190k
+ Equity packages
21-100 employees
Company mission
To empower teams to build more robust devices with software at scale.
Role
Who you are
- The ideal candidate should have experience leading customer success teams at B2B SaaS startups, preferably in the developer space. Success in this role requires strong management skills, a get-things-done attitude, and systems thinking abilities
- An experienced CS leader in technical B2B SaaS
- A great people manager with a history of hiring A players and coaching them to success
- Comfortable in front of executives at large enterprise customers
- Undeterred by the pace and high ambiguity environment inherent to a startup
- Organized and process oriented
What the job involves
- Memfault is looking for an experienced Director of Customer Success to lead our Success and Implementation teams
- The CS team drives implementations, manages customer relationships, and tees up expansions to help grow the business
- This is a strategic function for the company, which underpins our land and expand strategy and our ability to grow a very large business
- As Director of Customer Success, you will collaborate with our sales, product, marketing, and engineering teams to help incredible businesses such as Logitech, Lyft, Whoop, and Bose build better, more reliable products. You will join our extended leadership team and report to our SVP of Revenue
- Hire, coach, and manage Customer Success Managers and Implementation Managers on the CS team
- Iterate on our customer success and implementation playbooks
- Own two of our most important KPIs: average time to value, and net revenue retention
- Lead strategy for our key accounts
- Influence our product roadmap based on customer learnings
Our take
Memfault is the first IoT reliability platform that empowers teams to build more robust devices with software at scale, optimizing teams’ productivity and boosting collaboration by transforming how developers build and operate IoT and edge devices.
The number of consumer edge-enabled IoT devices is expected to grow to almost 6.5 billion by 2030 (up from 4 billion in 2020). However, as IoT applications and embedded software continue to grow in complexity, Memfault’s platform is becoming an increasingly vital asset for developers wishing to unlock the advancement opportunities afforded to them by tapping into the market.
The company used its initial funding to accelerate its go-to-market strategy, its more recent Series B round will enable it to stay ahead of emerging competitors by expanding its software support (recently announcing Android and Linux SDKs), increasing its portfolio of partnerships, out-of-the-box integration investment, and doubling its workforce.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
91% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$24m
SERIES B
Apr 2021
$8.5m
SERIES A
Total funding: $35.2m
Company benefits
- Equity: Generous equity in the form of stock options, so that each team member can reap the rewards of Memfault’s success
- 401k Retirement Matching: We’ll match up to 4% of your contributions to your employer-sponsored individual US 401k account
- Unlimited PTO: We don’t limit your vacation days. With our Unlimited PTO policy, you’ll decide when to – and for how long to – take time off
- Paid Parental Leave: We offer generous fully-paid parental leave for new parents, with flexibility around your transitions leading up to, and following, your time away
- Flexible Remote Work & Home Office Stipend: Memfolks also enjoy remote work flexibility. You decide which days you’ll work from the office – and which days you’ll work from, well, elsewhere! You’ll also be given a one-time stipend to deck out your home office space with the equipment to help you feel comfortable and productive
- Well-Stocked Company Offices: We have centrally-located private office spaces in Boston, Berlin, New York, and San Francisco, and access to coworking spaces around the globe
- Free Lunches: Up to twice per week, when you work from one of our offices, you’ll be able to enjoy lunch with your coworkers – fully paid by us
- Company Retreats: You’ll join our annual company-wide retreats, where our global team all comes together to enjoy one another’s company in incredible locations around the world
Company values
- Community - To build something impactful, we understand the importance of collaboration with those inside and outside of Memfault
- Gratitude - Memfault celebrates greatness in others. We recognize that gratitude is contagious and necessary to build a strong, positive, and creative environment
- Iteration - Make every day a little better. Our bar for quality is high, but we also know that perfect is the enemy of good. We prioritize shipping often over polish until perfect
- Kindness - We believe we must all be excellent to each other. We are always willing to help each other succeed, provide feedback no matter how difficult the conversation, and listen to what each other has to say
- Ownership - Memfault is each employee's company. Every team member is empowered to carry ideas they hold dear forward and push whichever change to the business they deem necessary
- Transparency - We believe that ownership and empowerment require transparency. We have access to all business data, share our unadulterated thoughts, and have conversations in the open
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
François Baldassari
(CEO)Former Embedded Software Engineer at Oculus VR (also an FPGA Manager), Pebble Tech, and Oracle.
Christopher Coleman
(CTO)Former Embedded Software Engineer at FitBit (Principal), Pebble Tech, and Oracle.
Tyler Hoffman
(Head of Developer Experience)Former Embedded Software Engineer at FitBit and Pebble Tech. Former Lead Instructor at Purdue University.
Salary benchmarks
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