Senior Customer Success Enablement Partner, Everlaw
$145-185k
+ Equity program
More information about location
3+ days a week in office (Oakland, CA)
Unified platform for e-discovery and litigation
Job no longer available
Unified platform for e-discovery and litigation
201-500 employees
Job no longer available
$145-185k
+ Equity program
More information about location
3+ days a week in office (Oakland, CA)
201-500 employees
Company mission
To promote justice by illuminating truth.
Role
Who you are
- You’ve run strategic Enablement programs before and integrate data into your program assessment, deployment, and support
- You’ve either been on the client-facing or Enablement side of enterprise / strategic sales and post sales and quickly gain buy-in from your upmarket AEs and CSMs
- You have Customer Success Enablement experience: You understand (1) the intersections of and nuances between Sales and Success (2) how to enable the motions and competencies needed to grow and expand customers (3) understand the key metrics that measure the success of enablement programs in terms of customer and company outcomes
- You are process-, detail-, and quality-oriented: You find structure in the abstract so that others can more easily learn and understand, balance the details with the big picture, and strive to put forth high-quality work for your internal customers
- You thrive with autonomy: You have experience managing your own projects and prioritize competing demands by assessing data, as well as business- and customer-centric considerations
- You’re quick to context share with your stakeholders and teams, as well as collaborate with others when helpful
- You are a clear and polished communicator: You can distill complex topics and ideas into something digestible for a wide array of learners, and you can deliver clear and engaging messaging both verbally and in written format (with an eye toward the ways in which you may need to adapt communication approaches for different audiences)
- You are dedicated to continuous improvement and feedback: Whether it’s being a student of Enablement or identifying and working through process bottlenecks, you are motivated to continuously iterate and improve
- You have at least 8 years of relevant work experience, including at least 5 years in SaaS, 5 years in Revenue Enablement, and 2 years in a direct sales or CS role
- You are authorized to work in the United States. Please note that, currently, Everlaw is not sponsoring employment visas
What the job involves
- As a Senior Customer Success Enablement Partner, you’ll help us meet revenue goals by providing Customer Success with the learning materials, resources, training, and coaching needed to drive growth and success
- Partnering with Customer Success, and the broader GTM Enablement team, you’ll develop and execute impactful, data-driven programs that support the full customer value journey, from acquisition to expansion
- Success is measured by the overall business impact of these solutions and cross-functional collaboration
- Be responsible for partnering with CS Leadership, CS Ops & Strategy, and CX leaders to define strategy, drive execution, and communicate business impact
- Work together with CS Leadership to drive the Enablement strategy for our Customer Success Managers
- Partner with management, high performing reps and key cross-functional partners to uncover business needs, design learning programs, launch, iterate, and measure impact
- Build and manage repeatable and scalable enablement programs and strategies for your audiences
- Collaborate with the broader GTM Enablement team to develop & deliver global enablement initiatives across our entire CS org
- Establish clear project plans that define strategic impact, scope of the project, plans for implementation, and success metrics
- Identify opportunities & proactively pursue initiatives for how we can drive stronger collaboration across Sales and CS to ensure a seamless customer experience
- Proactively manage the full development life cycle of enablement programs from inception through delivery
Our take
Everlaw builds technology to help corporations, law firms and government entities solve the toughest problems in the legal industry. The company's platform includes features to help speed up legal work, freeing up time to be spent on more value-add activities. Everlaw’s clients include 8 of the top 10 class action firms in the US and is used by state attorneys general in every state in the US.
The legaltech space is growing fast. It's a big industry where a lot of money is spent, but it has been largely untouched by technology until recently, leaving a big opportunity. The company expanded to Australia and New Zealand following a partnership with Australian e-discovery provider Adio.
Everlaw has also been testing ChatGPT since it launched as it has accelerated development and integration of of generative AI. The company is also pursuing growth for its Everlaw for Good Program, seen at the 2024 Equal Justice Conference in Detroit, appointing its first program director, enhancing its generative AI offerings, and increasing investment to dismantle barriers to justice for low-income Americans and marginalised communities in need of legal representation.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
45% female employees
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2021
$202m
SERIES D
Mar 2020
$62m
SERIES C
Total funding: $298.6m
Company benefits
- Mind & Body - Everlaw cares about the whole person, and that is underscored by our health care plan. Everlaw offers employees and their dependents private health insurance which covers 100% of employee health insurance premiums and 60% of dependent premiums.
- Investing in Your Future - Everlaw believes in building for the long-term – for both our product and our employees. Everlaw enrolls employees in a pension fund upon hire where employees contribute 4% of their salary with a company match of 4%. An additional 1% comes from the UK government in the form of tax relief.
- Family Bonding - Everlaw supports growing families by ensuring employees receive 100% of their salary for up to 10 weeks for family-bonding leave, in addition to 8 weeks of fully paid leave for birthing parents.
- Everlawlidays and More - When you have a group of highly skilled, highly driven truth-finders, it’s important to build in breaks for recharging. Everlaw offers employees 20 days of paid holiday per calendar year in addition to the eight public holidays in England and Wales. Everlaw also recognises four ‘Everlawlidays’ that are designated days off for the whole company. Upon their fourth work anniversary, employees are upgraded to 23 days of holiday and to 27 days on their seventh work anniversary.
- On-Site Lunches and Snacks - Enjoy delicious daily catered lunches and sample the rotating snack and beverage selections in our London office.
- Never Stop Learning - We are committed to Everlawyers’ professional growth and encourage employees to pursue the right learning and development opportunities for wherever they are in their journey. With an annual Learning & Development stipend of £1,600, Everlawyers can attend conferences, obtain certifications, join classes and meet with career coaches.
- Giving Back - We are committed to supporting our local communities so we build in time for you to give back. In addition to time off for company-sponsored volunteer events, employees get four paid hours per quarter to volunteer at any charity recognised by the HMRC.
- Creating Community - Everlaw is filled with empowered, passionate problem solvers who like to have fun. From team dinners to holiday parties, Everlaw hosts optional company-wide bonding events regularly. Additionally, each department is given a monthly budget for activities and events planned by you and your colleagues. Events have included go-karting, escape rooms, trapeze classes and intramural sports.
Company values
- Set our own bar
- Egoless communication and mutual respect
- Respect for users
- Process-driven growth
- Attention to detail
Company HQ
Downtown, Oakland, CA
Articles
Leadership
AJ Shankar
(CEO)Previously a Senior Software Engineer at TheFind (acquired by Facebook).
Salary benchmarks
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