Customer Success Manager, 2U

• Required years of experience – 3+ years of experience in Customer Success Management
• Analytical mind and a passion for problem solving: design data-backed strategies and recommendations to guide customers through the steps to make them successful
• Collaborative spirit: you’ll be involved in many cross-functional projects where teamwork is key
• Ability to stay organized and prioritize: with many projects in flight or many customers, it’s important to understand what should come first and why
• Knowledge or experience with the following tools: Salesforce, Tableau, Excel (Preferred)
• Experience within a Software as a Service (Saas) environment (Preferred)
• Proficiency in a foreign language (Preferred)
• Not required, but bonus if you’ve ever worked with SSO or API configuration (Preferred)

• The Customer Success Manager will help define the way that we work with our customers and design the strategy we apply at both a macro and micro level
• In addition to leading our customers from pre-sale through onboarding and the rest of their journey with edX for Business
• The CSM will require a “builder mentality” to refine the function as we establish customer goals and design programs that best serve those goals
• This person will ensure the customer is prepared to take full advantage of their investment in transforming their organization
• This is a cross-functional role where you will work closely with Enterprise Support, Product, BI, Sales, and Marketing
• Onboard new edX For Business customers, including pre-sale support to help the customer identify their transformation goals and how edX will get them there
• Develop a trusted advisor relationship with clients through a structured and ad hoc communication cadence as you guide them through achieving their goals and the life of their contract
• Analyze customer and learner data through multiple platforms in order to establish progress against internal and customer KPIs and customer health scores
• Work collaboratively to design creative solutions for our customers’ unique challenges
• Understand the capabilities of edX’s platform, content, and services and consult on the various combinations of those things to determine how the customer will work with edX
• Design and enhance the edX For Business lifecycle experience for customers through partnering with the sales team, support, marketing, and sales operations
• Work closely with Product to communicate customer needs and opportunities to improve their experience with our products
• This role will primarily be sedentary using a computer, keyboard, and telephone to perform most duties

• Medical, Vision, and Dental
• Parental Leave
• Wellness Programs
• Employee Stock Purchase Program
• Leadership Training
• Volunteer Time Off
• LinkedIn Learning
• Referral Bonus
• Military Leave

Total funding: $95.9m

Enabling education providers to offer students anything from free courses to full degrees, the leading global online learning platform 2U has positioned itself to provide high-quality education at scale.