Customer Experience Agent, Whatnot
Dutch Speaking
Live stream platform & marketplace for collectibles
Job no longer available
Live stream platform & marketplace for collectibles
501-1000 employees
Job no longer available
501-1000 employees
Company mission
Whatnot missions is to enable anyone to turn their passion into a business and bring people together through commerce.
Role
Who you are
- We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here
- A hungry individual looking to jump start their career in a fast paced environment
- Someone willing to take on any role or task, learn new skills and be a part of building a great company
- A customer service mentality with passion to reach the best possible outcome
- 2+ years of support experience handling email and/or chat services
- Weekend availability required
- Fluent in English and Dutch, with an understanding of the DACH market
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
- Obsession with customers / being customer first / serving customers
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree or college experience preferred
- Previous start-up experience is a plus
What the job involves
- The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving
- As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible
- And if something went wrong, you are ensuring that we are doing everything possible to make it right
- Interact with buyers and sellers with a customer first attitude ensuring a positive experience
- Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
- Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
- Work with other departments to troubleshoot, research and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
Our take
The collectible toy market is large, and Whatnot has built a unique social platform that enables sellers to use livestreams to showcase their products and reach more buyers. The company’s focus is on collectible toys, some of which are rare and can cost thousands of dollars, and has also expanded to sports cards.
The idea of Whatnot was led by buyer trends. Instagram's live feature became a popular place for selling toys and trading cards, but of course was not set up to facilitate bidding or handling payments after a sale occurs. Whatnot combines live showcasing with follow-up sale capabilities, thus serving the community in a more novel way than established collectibles market players such as eBay.
The company has grown fast. It was established in 2019 and has already expanded from its original category - Funko Pop figurines - to Pokemon cards, pins, sports cards, and many more. There is still plenty of scope for expanding into new categories, as the company aims to establish itself as the go-to for this large niche, which will be facilitated by the strong levels of funding that Whatnot has raised.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
54% employee growth in 12 months
Company
Employee endorsements
Hard working team
"Everyone here puts in the work. It's refreshing to work on a team where everyone is carrying their weight and lifting each other up. The work ethic..."
Funding (last 2 of 6 rounds)
Jul 2022
$260m
SERIES D
Sep 2021
$150m
SERIES C
Total funding: $484.2m
Company benefits
- Wellness: Health, dental, vision, and life insurance plans. We also cover some of the cost for your dependents as well.
- Compensation: Full-time Whatnauts receive equity, a WFH stipend to support your remote workspace and a monthly stipend to dogfood the app.
- Recharge: Flexible Time Off policy, holiday week off at the end of year, and paid parental leave after 1 year with us.
- Flexibility: Remote-first work culture. We provide a working environment where you're in charge of your time and schedule.
Company values
- Always listen to customers
- Move uncomfortably fast
- Prioritize impact ruthlessly
- Own everything and nothing
- Set crazy goals
- Provide extreme transparency
- Optimize for the upside
- Team over ego
- Figure it out
- Deeply understand why
- Have fun & be nice
Company HQ
Marina del Rey, CA
Articles
Leadership
Grant LaFontaine
(Co-Founder & CEO)Former Product Marketing Manager at Google, Project Manager at Facebook. Also co-founded Kit.
Logan Head
(Co-Founder)Experience in Engineering, including at Maker's Row, Factr, and Flight Club. Former Senior Product Manager at GOAT.
Salary benchmarks
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