Product Operations Specialist, Zero Gravity
£32k
+ Bonus & equity
3 days a week in office (St Paul's, London)
Powering students from low-opportunity backgrounds into top unis and careers.
Job no longer available
Powering students from low-opportunity backgrounds into top unis and careers.
21-100 employees
Job no longer available
£32k
+ Bonus & equity
3 days a week in office (St Paul's, London)
21-100 employees
Company mission
Zero Gravity is on a mission to level the playing field.
Role
Who you are
- 1-2 years experience in a similar role or company
- A genuine passion for Zero Gravity’s mission and understanding of our values
- Enthusiasm for the dynamism and agility needed to thrive in startup culture
- An understanding of what it takes to deliver exceptional user experiences
- A data-driven approach to problem-solving and resolution
Desirable
- Start-up experience is a bonus
- Experience in process improvement and a love for enhancing efficiency
- Experience in using AI to help manage your day-today workload
- Familiarity with Metabase, Notion, Slack, Jira, Asana, Airtable tools is a plus
What the job involves
- As a Product Operations Specialist, you will be at the forefront of our efforts to deliver an exceptional user experience. This role is perfect for early-career applicants looking to build key product operations and user engagement skills.
- Own the User Journey: Oversee the entire user journey, from onboarding to continuous member engagement, and play a pivotal role in supporting our commercial and account management teams to power partner satisfaction.
- Drive Our Product Roadmap: Collect, quantify & prioritise product-related challenges to be considered by product and engineering in future development. Implement cross-functional feedback loops and support prioritisation to guide our product roadmap for members and partners.
- Next-Level Reporting: Maintain and optimise product data analysis and company reports, powering our decision-making. These include weekly, monthly, and ad-hoc reports on member and partner activity.
- Boost Productivity: Provide deep insights into internal product, workflow, and operational processes, optimising tools and workflows to boost team productivity.
- Build Launch Readiness: Collaborate on product launch readiness, ensuring teams are equipped with the info and processes needed to support exciting new products.
Application process
- Apply via Otta
- 30 minute initial video call
- 1-2 hour in-person task-based interview
- 1 hour in-person values Interview
Salary benchmarks
Otta's take
Sam Franklin
CEO of Otta
Zero Gravity unleashes the potential of talented students from low-income backgrounds by propelling them into university, work, and life. Since its launch, it's mentored over 8,000 low-income students into highly selective universities and hundreds into elite careers. Believing that talent is spread evenly, but opportunity is not, it's dedicated to changing that so students can achieve futures they once thought impossible.
It unlocks student's potential by breaking down barriers to opportunities through the power of membership. Its mentoring and masterclasses offer an inside track to reaching the best universities and careers, with technology that enables the company to achieve these goals at speed and scale.
Alongside its main initiatives, the company has established Zero Gravity Fund to provide financial support to talented students from low-income backgrounds. Since its inception, it has deployed over £1.5 million in scholarships to Zero Gravity members, further supporting their journey. Through both its programs and financial aid, Zero Gravity is committed to ensuring that every student has the opportunity to reach their full potential.
Insights
Most candidates hear
back within 2 weeks
50% female employees
161% employee growth in 12 months
Company
Employee endorsements
Inspiring mission
"Zero Gravity's mission is to propel top talent from low-opportunity areas into top unis, jobs, and life. The impact you can see from the work we do..."
Funding (2 rounds)
Dec 2021
$4.5m
SEED
Mar 2020
$0.6m
ANGEL
Total funding: $5.1m
Company benefits
- 🚀 | Performance bonus: We reward top performance via our very own 'Zero Gravity Bonus Scheme'.
- 📈 | Share options: Own a piece of Zero Gravity with our 'Zero Gravity For All' options.
- 💂♀️ | Central London Office: Work from our beautiful Zero Gravity HQ in St Paul's, while enjoying flexible WFH options.
- 🩺 | Private Healthcare: Extensive private healthcare, including mental health support and gym discounts.
- 💳 | Zero Gravity Card: £500 annually to spend on personal growth and learning with your very own Zero Gravity Card.
- 🏃♀️ | Fortnightly Socials: Every two weeks, join us for fun team meet ups. Quarterly, we go big with sports days, BBQs, and more.
- 🎄 | End of Year Time Off: Enjoy 3 extra festive days off, plus your 25 days of annual leave.
- ✈️ | Work from Anywhere: Four weeks a year to work from anywhere in the world.
- 💻 | Brand New MacBook: Get the latest Apple gear to stay ahead of the game.
Company values
- 🕺| Stand up straight - We say what we think and mean what we say. We’re straight talkers who hold ourselves and others to a high standard, owning our mistakes and always striving for improvement
- 💪 | Run towards danger - We push ourselves to the limit and refuse to stand still. We embrace imposter syndrome by taking risks, failing fast, and venturing into the unknown. Because playing it safe ≠ progress
- 🪄 | Change it up - Innovation comes from challenging convention. So we say no to the status quo and constantly seek to disrupt our own thinking. Because the best ideas are often found in the strangest of places
- 💥 | Make it happen - We focus on creating incredible results rather than obsessing over process. There’s an inherent drive in our work: a bias toward taking action, moving fast, and delivering what matters
Company HQ
Barbican, London, UK
Founders
Joe Seddon
(CEO)Award-winning social entrepreneur who has scaled Zero Gravity from his student bedroom into one of the UK's leading tech-for-good startups. Featured in the Forbes 30 Under 30 list.
People progressing
Fi joined Zero Gravity as our very first Community Manager and has since made product her own by being promoted to Product Manager.
Charlotte joined Zero Gravity as Founder Associate before being promoted to Chief of Staff where her role now oversees business strategy.
Shiv is Zero Gravity's former Fund Associate turned Head of Scholarships where he now powers the future of our members.
Diversity & Inclusion at Zero Gravity
Joe Seddon (Founder & CEO)
- Zero Gravity exists to superpower diverse talent into top universities and careers. This mission is at the core of everything we do, and we only hire staff who live and breathe our mission.
- We believe in real diversity rather than token gestures. We’ve built our Zero Gravity culture around empowering top talent from all backgrounds, making Zero Gravity the ultimate meritocracy.
- We’ve developed a contextual algorithm which enables our platform to talent spot high potential talent from low-income backgrounds. We use these same techniques in our own hiring process to make sure we’re hiring from the widest possible talent pool.
- I originally started Zero Gravity from my hometown bedroom in West Yorkshire with the last £200 of my student loan. I come from a single-parent background, went to a state school, and hired my first employee at the age of 22. My own journey has instilled in me a belief that age and background should never be a barrier to advancement!
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