Operations Specialist, Bolt

• You get things done
• 1-2 years of experience in analytical, operations, or entrepreneurial positions
• You are a great collaborator with excellent negotiation and communication skills (both verbal and written) in English
• You are comfortable with developing analytical and decision frameworks to support your strategies and decisions
• You take a proactive approach and drive your own initiatives
• You have a data-driven analytical mindset (Excel skills)
• You’re passionate about new technologies and ride-sharing
• You thrive in a fast-paced environment

• We’re looking for an analytical and solutions-driven Operations Specialist to help primarily with the management of our Irish ride-hailing operations
• You will be working closely with the country team where your work will have a direct impact on the business growth through achieving supply milestones and key metrics, including city KPI analysis, helping with new city launches, and looking for opportunities to improve city performance
• As an Operations Specialist you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!
• You will be working with local operations projects and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable
• City KPI analysis - Clear understanding of city dynamics to problem solve and look for opportunities to improve city performance
• Create and optimize processes – scaling is our priority; you will help us find the most efficient way to transform processes
• Analyse data – you will monitor our engagement, quality and utilization metrics and ensure a great experience for our users and drivers
• Develop and execute strategies to keep the churning rate at minimum levels
• Being a subject matter expert of the Irish industry and be an effective communicator between Bolt and the driver community
• Identifying trends, risks, and improvement opportunities on a local level that may impact the business
• Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency
• Taking ownership of Bolt's growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals

• Work from home opportunities

Total funding: $1.9bn

Bolt is another company in the competitive ride-sharing market that's trying to take market share away from Uber in London and Europe more broadly. They operate in 100 cities and have over 25 million customers