Customer Support Engineer, Starburst
$70-80k
+ Equity
More information about location
Single-point access for data anlytics
Open for applications
Single-point access for data anlytics
501-1000 employees
Open for applications
$70-80k
+ Equity
More information about location
501-1000 employees
Company mission
To free customers from the tyranny of data lock-in.
Role
Who you are
- We are seeking a skilled Support Engineer with hands-on experience in cloud technologies and SQL debugging, proficient in addressing cluster stability challenges
- The ideal candidate has extensive support experience in SaaS, coupled with expertise in cloud tech, big data, and security
- Strong communication and time-management skills, adaptability to fast-paced environments, critical thinking, and proactive problem-solving are essential for this role
- Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must
- Most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company
- Cloud technologies (AWS, Azure, GCP)
- Big Data (Hadoop, Data Lakes, Spark)
- Experience in the design and implementation of cloud architectures, leveraging AWS, Azure, or GCP services to meet customer requirements
- Experience maintaining stability, reliability, and performance of cloud-based systems or implementing best practices for monitoring, scaling, and optimization
- Docker and Kubernetes
- Security (LDAP, OAuth2.0, Authorization, SSL/TLS)
- Familiarity with languages like; Java, Bash, Python, and SQL
What the job involves
- As a Starburst Data Customer Support Engineer - Tier 1, you will be responsible for supporting our Galaxy customers as they submit how-to questions and break/fix problems
- You’ll recommend approaches ranging from configuration guidance to troubleshooting security, and integration-related issues to ensure our customers can maximize their experience using Trino
- You’ll also liaise with other teams to ensure customers are serviced appropriately and in a timely fashion
- Respond to and resolve Galaxy customer inquiries via chat, email, or call session, within specified SLA windows
- Troubleshoot and debug complex problems, collaborating with cross-functional pre- and post-sales teams to align internally, identify root causes, and implement solutions to ensure customer satisfaction
- Escalate and manage escalated issues with our Support Leadership team and Engineering to ensure positive outcomes for our customers
- Contribute to our customer-facing self-serve knowledge base
- Enthusiastically participate in ongoing personal learning including active participation in team training and development
- Eagerness to learn and understand containerized environments to help support smooth deployments and orchestration of applications
- Demonstrate strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving technical issues
Our take
Starburst offers a unified platform for accessing distributed data from various databases through its Trino-based query engine. This approach helps users cut infrastructure and analytics costs by providing a single point of access. As the Data Lakes market grows nearly 30% annually, Starburst is well-positioned to help businesses manage their increasingly complex data.
The company has recently gained recognition for its advanced capabilities in data management. Starburst emphasises the importance of real-time hybrid data access and robust security, especially for AI applications. Its latest report, developed in collaboration with TheCUBE Research, underscores how effective data management practices are essential for successful AI implementation.s
Key findings from the report include the critical need for real-time data access and the alignment of data strategies with AI goals. These insights highlight how Starurst's technology supports efficient AI deployment and data management.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2022
$250m
SERIES D
Dec 2020
$100m
SERIES C
Total funding: $414m
Company benefits
- Comprehensive Health Insurance Coverage
- Life Insurance, Disability, and Income Protection
- Employee assistance Programs
- Flexible Paid Time Off
- Paid Parental Leave
- Remote Work Opportunties
- Equity Ownership
Company values
- Humility: We put our customers and our colleagues before ourselves. We check our egos at the door and are not afraid to be wrong or to learn in public. Our goal is to reach the right answer, not our own answer
- Authenticity: We are honest with each other and with ourselves. We respect and admire each other for the diverse perspectives we each bring to the table and welcome open debate. We always keep it real and say the last 10%
- Grit: Startups are not for the faint of heart. We’re in it for the long haul – we persevere and figure it out together through the tough times, the challenges, and the setbacks. We hold strong as one. We are made for this
- Inclusive Meritocracy: We push ourselves to master our craft and give our best to get things done. We recognize and reward based on strong performance and merit. We value picking the best ideas, no matter who raises them. It's about how we show up and what we deliver, not who we know or what our experiences were
- Doing Whatever It Takes: We attack the problem head on as one team. We don’t step aside, wait around for someone else to solve it or avoid the roadblock. We tackle our work with determination and dedication to the results. We focus on long-term success for Starburst vs. short term individual wins. We believe we all own our successes and failures. We don’t blame others for our failures, but instead find a way to enlist the help we need, and find solutions to get it done
- Customer Obsessed: We solve for our customer. It means doing the right things, even when it’s hard. We aspire to remove obstacles and bring easy solutions to our customers, putting the power back in their hands. We don't want to just make them happy, we want to help them succeed
Company HQ
Fort Point Channel Landmark District, Boston, MA
Articles
Leadership
Justin Borgman
(CEO, Chairman)Founder and CEO of Starburst's precursor company Hadapt, which was acquired by Terdata in 2014. Served as VP & GM at Teradata before co-relaunching Hadapt as Starburst in 2017.
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