Associate Director of Client Services, Kargo
$90-120k
OTE
Mobile advertisement platform
Be an early applicant
Mobile advertisement platform
501-1000 employees
Be an early applicant
$90-120k
OTE
501-1000 employees
Company mission
Kargo's mission is to empower advertisers to break convention and build connections with consumers on the most important screen today—the phone.
Role
Who you are
- 7+ years in media/adtech industry working in direct/programmatic
- 3+ years of experience managing a team
- Global experience is preferred
- Excellent communication skills, and proven ability to establish, grow and maintain relationships
- Highly strategic, proactive and solution-oriented
- Strong verbal and written communication skills with the ability to deliver well-positioned presentations
- Has a clear understanding of ad servers (DFA, DFP), 3rd party tags and tracking methodology (Celtra, Moat, DV, IAS), programmatic buying between DSPs and SSPs
- Proven ability to drive delivery of a multi-million dollar business
- Process-oriented attitude to business delivery
- Comfortable juggling multiple tasks; ability to prioritize responsibilities; excellent time management; ability to work under tight deadlines and under pressure
- Bachelor’s degree or equivalent experience
What the job involves
- The Associate Director, Client Services, East Coast will be responsible for establishing a standard of customer service, media strategy, and campaign execution across both programmatic and direct IO channels to support the generation of and ensure actualization of revenue
- The right candidate will be able to ensure that streamlined processes are followed, and their teams are operating at a high level and continuously trained to meet the needs of the business
- The Client Services team serves as the main point of contact for all client-facing relationships during the post-sale process
- This role is a key contributor, providing white glove service through campaign management, building client rapport, and ensuring client retention and growth through incremental and upsell opportunities
- In addition to client communication, this person is the liaison between departments to manage end-to-end execution and works harmoniously with sales on a shared book of business to drive brand strategy
- The Client Services Team is responsible for the end-to-end execution of direct and programmatic buys from education and strategic recommendations to post-campaign insights
- The team is fast-paced, quickly growing, and performance-oriented
- Manage, train, and support a group of post-sales Client Service Managers & Associate Managers
- Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives
- Support client services managers in their day-to-day relationships and all phases of the direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery
- Set a gold standard for client service and propel the team to work towards fast timelines, deep data analysis, and thoughtful incremental strategy
- Obsess over client KPIs and ensure campaign performance meets objectives to drive client satisfaction and generate renewals
- Establish a deep understanding of Kargo’s offering to guide positioning across diverse verticals (i.e. Retail, QSR, CPG, etc.)
- Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business
- Collaborate with internal cross-functional teams in Sales, Operations, Design, Product, and Finance to highlight opportunities for process improvements
- Work with Regional Sales Leads to ensure alignment with Sellers on R&R between teams
Our take
The way in which advertisers reach out to their audiences has changed dramatically over the last decade, primarily due to the invention of the smartphone. Whilst mobile ads have existed since the beginning of smartphones, most rely on technology that was built for desktops, resulting in bad advertising and missed opportunities.
Kargo provides a mobile advertising platform for marketers and publishers, helping them to deliver better business outcomes by leveraging advertising technology designed specifically for mobile. The company achieves this by directly integrating optimized impressions from the best-performing publishers within its specialized supply, using tangible identity metrics to analyze and improve advertiser KPIs, and overall facilitating personalized and mobile-optimized advertising.
The company acquired Videobyte (a video advertising platform for Connected TV) in early 2023 to expand operations into the relatively young digital TV industry and its lucrative TV formats. Bringing video, publisher tools, and unique formats to Kargo's omnichannel, this acquisition indicates a diversification of mediums for the advertising provider, who already has a firm grip on both mobile and desktop advertising platforms.
Steph
Company Specialist
Insights
Company
Company values
- Self Starter - Take initiative. Prioritize the best possible outcomes for our clients and our company. Work confidently and independently, anticipate and embrace challenges and learn from setbacks. Be the go-to resource for colleagues and clients
- Team Player - Work together. Trust, empower and champion each other to cultivate the best ideas and optimize performance. Listen actively, engage respectfully and share ownership and accountability. Be collaborative and inclusive in ideation, decision making and execution
- Innovator - Be brave. Challenge the status quo to make Kargo and its clients stand out from the crowd. Leverage unique perspectives to drive the company and industry forward. Be a change agent and thought leader and inspire others to do the same
Company HQ
Lower Manhattan, New York, NY
Articles
Leadership
Karry Kargman
(CEO)Experience as Corporate Business Developer for Intel Venture and Corporate Strategist for Intertainer.
Salary benchmarks
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