Implementation Specialist, LightEdge Solutions
Cloud hosting, colocation & consulting
Be an early applicant
Cloud hosting, colocation & consulting
201-500 employees
Be an early applicant
201-500 employees
Company mission
To create and capture opportunities for our clients through the right solutions targeting the right problems.
Role
Who you are
- If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility
- Associate degree in Information Technology, a related discipline, relevant certifications, or an equivalent combination of education and work experience will be considered
- 2+ years and a fundamental understanding in one or more of the following areas of expertise:
- Networking – routers, switches, etc
- Security – hardware & software firewalls, load balancers, etc. o Virtualization – VMware (preferred), HyperV, Kubernetes, etc
- Storage / Backups – image / agent based, iSCSI provisioning, etc
- Experience working in a datacenter or managed service provider a plus
- Strong troubleshooting and problem-solving skills
- Experience working and opening trouble tickets with vendors and / or telecom carriers
- Excellent communication and interpersonal skills for work in a collaborative team environment
- Capable of managing multiple projects simultaneously
- Ability to multi-task and operate with minimal supervision, adjusting priorities accordingly
- Able to maintain professional demeanor under stress
- Demonstrated willingness to learn and adapt to changes in technology
What the job involves
- LightEdge’s Implementation Specialist will provide courteous and professional deployment of LightEdge services while working directly with customers on complex projects
- This kind of work typically includes the configuration and troubleshooting of complex network, security, and cloud hosted services and the development of supporting documentation
- Provide remote implementation support and administration
- May provide on-site datacenter equipment installation
- Work directly with LightEdge Solutions clients to determine project requirements
- Identify, correct, and advise on incidents related to client services
- Escalate service requests and incidents when required to engineers on team
- Effectively communicate project status to Project Managers and client
- Deployment of network, systems, software, and security in accordance with Engineers’ environment design
- Complete all design documentation, including equipment configuration, quickly and completely
- Following a project completion
- Ensure project documents are complete, current, and stored appropriately
- Provide quality assurance review for service delivery team peers before service release
- Minimum 40 hours/week required
- Other duties as assigned
Our take
Founded in 1996, LightEdge Solutions is a leader in public cloud and enterprise IT technology solutions, with a focus on private, public, hybrid and multicloud colocation. Its solutions help companies connect to the cloud at a faster pace and with less hassle. It has supported more than 1300 large organisations through 12 data centres in 8 US markets.
With its solid rooting in the industry and the experience to match, it’s no surprise that LightEdge’s offerings have grown to include a full suite of digitisation solutions. From IT infrastructure optimisation to bolstering cybersecurity, Lightedge benefits from catering to a wide range of enterprise needs.
Since its buyout by GI Partners in 2021, LightEdge has embarked on a series of acquisitions itself. With four companies bought since 2021, it has stepped up successfully into this new portfolio role - and these acquisitions should keep LightEdge stable and ripe for further growth for a long time to come.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Apr 2004
$5m
GROWTH EQUITY VC
Total funding: $5m
Company benefits
- Health, Vision & Dental
- Life & Long-Term Disability Insurance
- 401(K) Match
- PTO, Sick/Personal Time & 10 Paid Holidays
- Paid Maternity, Paternity & Adoption Leave
Company values
- EXCEED EXPECTATIONS - Take pride in your work, and always put the customer first
- DO THE RIGHT THING - Be honest, understanding, and kind. Leave egos at the door
- GROW THROUGH INNOVATION - Demonstrate an entrepreneurial spirit in all that you do
- EMBRACE TEAMWORK - Exhibit locker room leadership, maintain positivity, and celebrate every victory
Company HQ
Downtown Des Moines, Des Moines, IA
Articles
Leadership
Jim Masterson
(CEO & President)Previously SVP of Sales and Marketing for Terabeam, and VP of Applications and Marketing at Rhythms NetConnections. Was also an Executive Director for U S WEST.
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