Senior Technical Program Manager, Mastercard
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset
- You are expected to be detail-oriented, with a solid technical background and excellent problem-solving skills
- Manage from the front, prioritize, and drive the bigger mission forward by translating vision into results
- Experience in building large scale enterprise technical or engineering programs and products from inception to delivery and experience articulating the impact using metrics
- Demonstrated experience breaking down problems, organizing work, planning work/sprints, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask and deliver technical programs in agile/waterfall delivery models
- Coordination and organization skills and the ability to work with multiple stakeholders and vendors across locations to ensure success of the project
- Technical capability to effectively solve software engineering challenges, communicate with engineers, scope technical programs, and identify technical risks
- Enjoys diving deep to understand of the platforms capabilities and underlying technologies. Knowledge of software engineering best practices, including coding standards, code reviews, source control management, build processes, testing, and operations
- Can debate the delivery strategy with business teams, architects, engineers, and designers
- Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization
- Write documentation as required
- Experience of software engineering, systems engineering, system architecture, or technical product/program management experience (in software space)
- Huge plus if you have expertise in eCommerce/Payments, IaaS, PaaS, serverless technology, CI/CD, NoSQL databases, microservices APIs, and distributed systems operations in a DevOps model
- Bachelors degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent
What the job involves
- The Mastercard Network & Digital Payment Services (part of Product and Engineering) team is looking for a Senior Technical Program Manager to drive delivery to move our eCommerce product and platform strategy forward by consistently innovating and problem-solving
- You will manage the implementation of multiple projects/programs ensuring product/engineering strategy goals and requirements are delivered with quality
- As Senior TPM, you will interact with product managers, software development managers, developers, and senior leaders across partner teams in the Product and Engineering organization to deliver complex projects and programs
- You will define roadmap deliverables, develop program execution plans, align dependencies, track progress, anticipate risks, provide escalation management, make sound trade-off decisions, and balance business needs versus technical constraints
- Act as Senior Technical Program Manager for managing program delivery
- Drives execution of an outcome from inception through successful delivery through the full stack of the services/domains, or, an outcome that spans multiple teams and integrations across the enterprise
- Management and execution against project plans and delivery commitments; Manage the day-to-day activities of the program within an Agile/Scrum environment
- Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations
- Creates mechanisms to effectively report out and control execution
- Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations. Report progress to teams and senior leadership in regular cadence
- Looked to as first point of contact for your team or area and the source of truth for status, providing the correct information and associated data about the state of the project to the right audience at the right time
- Understands the business strategy and design approaches within product, program or domain with depth to be credible and influential with teams they work with
- Transform raw thoughts into clear and concise communications/instructions to the teams and leadership
- Work across teams to optimize processes
- Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Founders
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
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