Strategic Project Manager, ServiceNow
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- The ideal candidate is passionate about employee experience and graceful change and brings the operational rigor to make excellence happen
- Strong business background with proven HR Operations management experience; 8+ years
- Proven background in change management, process improvement, and project/program management
- The ability to quickly build relationships and trust with stakeholders and team members
- Able to strike the right balance between maintaining strong trust-based relationships while holding people accountable at all levels
- Strong collaboration and communication skills are a must– able to work well with many different types of people, able to influence and lead without direct reporting authority
- Facilitation skills in leading planning meetings, check-in meetings, and retrospectives
- Strong working knowledge of cloud productivity and collaboration tools as well as Microsoft Office
- Bachelor’s degree or equivalent experience in Business Administration, Finance, Business Management/Operations, or a related field
- Experience as an HRBP or HR Generalist is a plus
What the job involves
- The HRBP Strategic Project Manager brings strategic talent programs to life for our business functions in close partnership with HRBP leadership
- This role works behind the scenes to understand the business strategy, philosophy, and requirements while leading the change and operational activities to bring that program to life at scale
- This role serves as a key liaison in translating people related business strategies into comprehensive project plans, ensuring stakeholders are completing their contributions, and identifying potential areas of concern for HRBP leadership
- Plan & drive functional strategic people related programs for specific business unit(s)
- Lead project management of functional talent strategy and other large scale function-specific talent related projects
- Translate business needs and functional requirements into roadmaps & detailed project plans, partner with COEs/HRBPs to ensure components are being completed by determined timelines, and ensure correct individuals are plugged in
- Identify, track and mitigate risks and blockers for HRBP leadership
- Coordinate talent strategy related reviews/ check-ins with sponsors and ensure materials are created
- Manage and track impacts of key programs and changes and coordinate quarterly/regular check-ins, including updating metrics and scorecard
- Become a trusted partner with our Global People COEs by demonstrating an understanding of their initiatives and providing a path for their programs to be executed at scale within a function
- Operationalize organization transformation plans and organize multiple stakeholders across Ops, Legal, Comms, and HRBPs to deliver effectively
- Lead change management efforts to understand stakeholder readiness and conduct change activities required for successful program adoption
- Implement best practice methodologies including change management, process improvement, and project/portfolio management
- Assist with analyzing functional People data and developing presentations on Global People related topics for business leadership and meetings
- Coordinate and project manage large scale org changes & workforce planning efforts within a function
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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