Manager of Loyalty Campaign Management, Mastercard
$129-215k
Office located in Franklin St, Boston
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
$129-215k
Office located in Franklin St, Boston
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Bachelor’s Degree
- At least two years’ experience in managing a team of 6-10 people preferred globally
- Experience working with clients in a SaaS, brand, or media/agency setting
- Loyalty provider experience is a plus, SQL experience strongly preferred
- Comfortable providing strategic recommendations or navigating objections
- Proactive, forward thinking, methodical planning, and able to weigh future effects of a decision
- Excellent verbal and written communication skills with strong attention to detail
- Able to collaborate alongside cross-functional partners
What the job involves
- The SessionM Mastercard Team is seeking to hire a Manager, Loylaty Campaigns based in Boston, MA, to oversee our global Campaign management team that caters to our Loyalty clients worldwide
- The SessionM campaigns team is responsible for managing our client environments and executing tasks using the SessionM platform
- The team handles the day-to-day management of our clients' software and loyalty programs in various consumer-facing industries including retail, QSR, fuel rewards, and more
- Support and lead a global team as a people manager, overseeing capacity, development, escalations, and KPIs
- Actively seek opportunities to enhance standards and improve process efficiency, and support the team in implementing necessary changes
- Support the collection and reporting of project metrics, while proactively seeking ways to improve these metrics
- Configure, test, track, and optimize client campaigns, including but not limited to offers, behavior logic, push notifications, SMS, email, and other communications
- Oversee the team to ensure that objectives and goals are on target
- Manage any customer project escalations
- Act as a senior reviewer for all project teams, providing business/technical consultation in related disciplines and translating senior vision to direct reports
- Provide product and technical leadership to the team, working closely with them to bridge any knowledge gaps
- Demonstrate a proven ability to think strategically and execute methodically
- Collaborate with internal delivery teams (creative, messaging, analytical, engineering) to execute deliverables according to project timelines, and monitor the performance of campaigns and overall program health
- Identify trends in engagement and offer recommendations to meet program KPIs
- Appropriately escalate bugs, account issues, and requests
- Become a systems expert and participate in UAT (User Acceptance Testing)
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
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