Commercial Operations Specialist, Yoummday

• You hold a university degree and have several years of professional experience in a consulting environment or a fast-paced scale-up, with a focus on operations, tech, or customer-centric business models
• You bring a strong business acumen and are experienced in managing cross-functional initiatives that span operations, sales, and customer engagement
• You enjoy making decisions, coordinating complex tasks and teams, and proactively building bridges between operational excellence and commercial success
• You work in a structured, reliable, and quality-focused manner, are flexible, and embrace a fail-fast, learn-fast culture
• You have strong analytical skills, excellent MS Office capabilities (especially Excel and PowerPoint), and are fluent in English
• You have a confident and self-assured presence—and, of course, a healthy sense of humor

• We are looking for you as Commercial Operations Specialist (m/f/d) in our new office in Miami, Florida
• Continuous Improvement: You identify and implement ways to boost efficiency, service quality, and customer satisfaction across the yoummday value chain
• Customer-Centric Operations: You manage operations and serve as a link to our clients
• Sales Support: You partner with Sales to align operations with commercial goals, support pre-sales, and deliver scalable, client-focused solutions
• Strategic Client Engagement: You build long-term relationships with key clients, present initiatives, and act as a trusted advisor
• Data-Driven Decisions: You use data analysis to prioritize and execute high-impact initiatives that drive value
• Change Management: You champion transformation and a culture of continuous improvement across teams
• Stakeholder Alignment: You collaborate with leadership and clients, including C-level, to develop and implement strategic initiatives

Total funding: $34.8m

Yoummday is revolutionising the way businesses approach customer service worker operations with its innovative work-at-home operating system, enabling companies to replace call centres with freelance customer experience professionals who work from home. The company’s global marketplace has over 8,500 freelancers for companies to recruit from, this technology-first outsourcing process is utilised by 70+ Fortune 500 and DAX-listed companies.