Operations Associate, Lottie

• A Brilliant Attitude: You’ll tackle challenges with enthusiasm and a ‘can-do’ spirit
• Passion for Lottie: You genuinely care about improving the care sector and are invested in our mission
• A Positive Mindset: You see opportunities and solutions, bringing an optimistic outlook to your work
• Eager to Learn and Grow: You’re like a sponge for knowledge, happy to take on new challenges and broaden your skillset
• Proactive and Adaptable: You’re willing to muck in and contribute wherever needed, embracing different tasks and roles
• Curious and Collaborative: You’re open to learning from others and exploring different aspects of the business
• Highly Organised: You’re able to manage your tasks, information, and time effectively to ensure efficiency and accuracy

• Lottie is looking to hire an ambitious and hands-on Operations Associate to support the growth of Lottie’s marketplace by delivering a 5* onboarding experience to new and existing clients as we step on the gas of growth in 2025 by scaling to 100+ full time teammates and expand overseas to the USA
• The successful candidate will report directly to Lottie’s Director of Partner Relations - but will be given high autonomy to explore new ways of working and how the use of technology can further accelerate our growth
• The successful candidate will join Lottie’s Partner Team and will be expected to work closely with account executives, product managers and software engineers, as well as the entire partner team department to deliver on Lottie’s ambitious future product roadmap and ensure we’re delivering the best possible service to families searching for care
• Drive Successful Partner Onboarding: You’ll manage the process of bringing new care partners onto the Lottie platform, ensuring a smooth and efficient experience
• Process and Track Documentation: You will be responsible for the meticulous management of all required partner documentation, ensuring completeness, accuracy, and adherence to internal processes and compliance standards
• Develop and Maintain Partner Listings: You’ll create compelling and accurate profiles for our partners on the Lottie marketplace
• Provide Dedicated Partner Support: You’ll be the primary point of contact for partner enquiries and support needs via email and phone
• Address and Resolve Partner Issues: You’ll assist partners in troubleshooting technical challenges and finding effective solutions
• Contribute to Process Improvement: You’ll identify opportunities to enhance our partner onboarding and support workflows, including exploring automation
• Gain Exposure to Diverse Lottie Initiatives: You’ll have the opportunity to contribute to and learn from other teams and projects, such as Lottie Media and the Lottie Awards, broadening your understanding of the business
• Be Integral to Lottie's Growth: You'll play a vital role in building strong relationships with our expanding network of care partners
• Shape How We Work with Partners: You'll have the chance to contribute to the development and refinement of key processes
• Explore Innovative Solutions: You'll be encouraged to look for ways to improve efficiency through technology and automation
• Engage in Diverse Projects: You may have the opportunity to participate in initiatives like Lottie Media and the Lottie Awards
• Provide Valuable Insights for Product Development: Your direct interactions with partners will inform the evolution of the Lottie platform
• Grow Your Skills in a Supportive Environment: You'll be part of a dynamic team with opportunities for learning and professional development

• Screening interview led by Lottie’s Talent Acquisition Lead
• First round interview led by Hiring Manager
• Technical assessment interview with hiring manager and one member of Lottie’s Senior Management Team
• Cultural/Behaviours interview with two team members
• Final interview with Will Donnelly (Lottie’s Co-Founder & CEO)
• Candidate Experience: The majority of feedback will be given via email and we try our very best to give specific and constructive feedback where possible. Your application will be reviewed by a real person, not AI. We encourage cover letters to express your interest!

• 26 days holiday + Bank holidays
• Flexible working hours
• Everyone owns equity
• Private Medical Insurance
• Cashplan
• Wellness budget
• L&D budget
• A 3-night stay at Unplugged
• 2-weeks Work from anywhere
• 20-weeks full pay for Primary Parental Leave
• 8-weeks full pay for Secondary Parental Leave
• 2-weeks unpaid Carers Leave
• 5-days paid leave for those going through the IVF process
• Workplace Nursery Scheme
• Compassionate Leave
• Employee Assistance Programme
• Access to Mental Health First Aiders
• Quarterly team events

Total funding: $32.9m

Choosing a care home is often a hugely daunting, complex, and expensive process, coming at a time that's already stressful enough. What's more, the UK's ageing population is growing at an increasing rate, putting more strain on social care than ever before. The result is that 44% of care seekers often ultimately regret their choice of care home, something that has had increasing attention since the start of the COVID-19 pandemic.