Staff Software Engineer, Twilio
$164.5-205.6k
Salary applicable to CO based candidates only
More information about location
Cloud communications software
Job no longer available
Cloud communications software
1001+ employees
Job no longer available
$164.5-205.6k
Salary applicable to CO based candidates only
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 5+ years of experience writing production-grade code in a modern programming language (e.g., JavaScript, Typescript, Go, etc.)
- Experience building and operating AI-powered products (e.g., Machine Learning, Natural Language Processing, Recommendation & Ranking, etc.)
- Exposure to architectural design patterns of high-scale systems (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, etc.) and experience navigating and understanding large-scale software architectures
- Experience as a technical leader, mentoring and providing leadership to engineering teams
- Excellent written and verbal technical communication skills
- Ability to build effective working relationships and influence technical directions without authority across all levels of the organization
Desirable
- Experience with one or multiple areas of AI technology stack (e.g., prompt engineering, guardrails, vector databases/knowledge bases, and AI UX (Conversational), etc.)
- Experience building and fine-tuning LLMs handling production workloads
- Experience in AI framework libraries (TensorFlow, PyTorch, scikit-learn) and AI tooling platforms
- Experience measuring the performance of software systems within AI capabilities and tooling selection
- Experience in MLOps and CI/CD technologies
What the job involves
- This position is needed to revolutionize the journey of technical users on the Segment Customer Data Platform (CDP) as they collect and activate customer data
- The team uses Artificial Intelligence (AI) to help the users realize the values of Segment CDP as quickly as possible through data activation tools, key strategic integrations, and partner ecosystem
- This role will pioneer the development of new AI-powered customer experiences, setting the long-term technical direction and providing oversight in engineering practices
- Design, review and build new AI-powered customer experiences targeted for highly technical users
- Partner with product managers and designers to prototype AI-powered solutions to reduce the time-to-value of Segment CDP
- Partner with the engineers at all levels inside and outside Twilio to build world-class products
- Ensure world-class reliability, security, and cost-efficiency for all the products we build
- Mentor and lead other engineers on the team through their day-to-day activities as well as career journey
Otta's take
Sam Franklin
CEO of Otta
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Founders
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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